Im curious to find out if the Banking service quality reports that are now done will have / has had any affect in people switching. Monzo and Starling will be included in the next one.
Will people start to see these reports, as they have to be added to the banks homepage, and go why would I want to have a bank that has a 47% overall service quality.
The only thing thats still skewing it are the switching incentives like HSBC giving £175 to switch to them, but hopefully as switching is easy these days more people just take the money and switch away again.
https://insights.gfk.com/personal-banking-service-quality-great-britain-0