Lack of Security, pin reset

There have been lots of posts in the past about lack of security on the Android app.
This time I was genuinely worried about how easy it was to reset my current account pin.

When using the in build chat advice, the only security question I was asked was my date of birth, which I don’t feel was a secure form of authentication. Especially, if an intruder already has access to my smartphone, and they could easily deduce it from the vast quantities of data people have on their phones.

Are there any plans to increase the level of security when dealing with sensitive information when contacting customer support? I would think the minimum level of security would be some form of separate password that I have to enter, or partially enter contacting support.

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3 posts were merged into an existing topic: Security - it doesn’t ‘feel’ secure