Candice here, Monzo Business Product Marketer
We know you love to share your feedback and suggestions, and we love to hear them!
The team at Monzo Business has been growing quickly (thanks to you, our incredible customers ), so we thought it would be useful to introduce you to the team who are working on bringing your feedback to life behind the scenes.
With that in mind, let me introduce you to some of the 2023 Business Banking team
I have the privilege of serving as the General Manager of Business Banking. Being the GM means that I get to do a little bit of everything - from product to operations, risk to finance, and everything in between. My primary focus is to make sure that we’re delivering value to our customers (you!), operating safely and efficiently, and constantly preparing for the next phase of our journey.
Senior Product Marketing Manager
Product Marketing Manager
The Monzo Product Marketing team are responsible for launching new products, and for incepting the voice of our customers into our product roadmap, and the future roadmap strategy. We love hearing feedback from customers, especially our community members.
You will hear from us often; giving you a heads up about new products, providing updates on what the team are working on, and asking for your input. We welcome and very much appreciate your thoughts
Writer (AKA The Voice of Monzo Business)
Hello! I’m part of Monzo’s small but mighty Writing Team. And if it’s words about business banking, I’m probably all over it. Starting a new business is hard enough, and the last thing you need is to decipher acronyms and jargon in your bank account. So whether it’s Ts&Cs or setting up a Tax Pot, I try to keep the words simple so they don’t get in your way.
Senior Product Manager
The role of a Product Manager at Monzo is varied, and can often involve us ‘wearing multiple hats’. Our main responsibility is to identify the needs of our customers (that’s you!), and ensure we do that in a way which also meets the needs of Monzo’s objectives. We articulate what success looks like for you and for Monzo, and we lead our super talented teams to turn our vision into a reality!
Senior Strategy Manager
We want our business customers to have effortless experiences and our Operations team works on improving the ways we can support you. Whether it be when opening your account, learning more about that new feature we just launched or helping you when things don’t quite look right. We work with our customer support and product teams by sharing your feedback, fixing pain points and putting our customers at the heart of the changes we make.
To make Monzo Business the best it can be, we have to first understand the needs and problems of businesses. The User Research team enables our teams to learn about the financial worlds of businesses, so we can create better products and experiences. We run research through a bunch of different ways, including interviews, surveys, visiting businesses in-person, observing how people manage their finances or trialling test features. We run research projects all the time, and would love to have you involved!
The Product Designers are passionate about making Monzo work well for you; the businesses using Monzo! We make sure that the app looks beautiful and feels easy to use so that you can spend more time building your business and less time on financial admin.
Data Science Manager
We are your friendly neighbourhood data science team, working tirelessly with our other teams to sprinkle some data-driven magic into your banking experience . We are passionate about transforming numbers into meaningful insights to help our product teams create tailor-made banking solutions just for you . As a key ingredient in Monzo’s innovation kitchen, we ensure your voice is heard, considered, and woven into our ongoing strategies .
Expect to see us popping up from time to time, sharing exciting insights, seeking your invaluable input, and celebrating your success stories
Senior Web Engineer
The engineering team build the Monzo app that you know and love. We work closely with all the other teams to understand not only how to build the most useful features for you, but to make sure they run smoothly, quickly and bug free. We have different specialisms within engineering too! We have Android and iOS engineers who build the mobile apps you’re probably most familiar with, but we also have backend engineers who build the services and APIs that power these apps. We also have web engineers who build the Business Banking web app, as well as a whole host of internal tools to help our operations team help you. In these functions, we use different programming languages, but we work really closely together to make sure the end customer experience is as slick and safe as possible.
There are many more, but hopefully this gives you a flavour of the team working in the background on Monzo Business.
Thank you for your continued engagement with the Community , and for helping us on our mission to make money work for everyone. As a little thank you, the first 75 business community members who read this post and fill out this form will receive a Monzo Business notepad and pen (yes this is only for Monzo Business customers).
We’re heading to the BBAs tonight, fingers crossed we’ll have something to celebrate!
More to come soon!