Taking a pic was mentioned though?
I think they meant a Live selfie like they do on Atom
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Hi Andy, Iām really sorry to hear that you didnāt receive a reply to your email 
Would you mind DM-img me your email address and I can follow this up?
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Definitely is 
In app chat security has come up more than once, a thread similar to this was merged into the main security thread a few weeks ago.
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Iāve messaged you, the email was somewhere around March I think. Iāll check my sent box tomorrow and message you the date and time.
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@alexs whilst I can understand your points regarding liability around security, I think that it is valuable for monzo to take on board customer perceptions - and in this case the customer perceives it as being insecure. Hence if it isnāt insecure, there is an education problem to be solved.
I take slight issue with one of your statements - there could well be security experts in the community.
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I agree & the best way for a user to get their concerns resolved would be for them to message support, rather than worrying other users in the community.
If there are then I havenāt seen them 
But then other members of the community with the same concerns wouldnāt have them addressed.
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Youāre missing the point, no one in this community can address them, see this topic for example -
It would be addressed if a monzo security expert gave chapter and verse.
Then we can add it to the FFAQ.
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Reading posts over the years, I think there is actually a few.
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Sure, if you could point me to the last white paper you published, Iāll check it out & start paying attention to your posts 
If a user has a concern, Iāve already explained how they can figure out whether itās a problem or not.
Yeah but as you say, there are no security experts in the community
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Letās not get catty eh? FYI an expert isnāt defined on what they have published, as much as it is obviously necessary in the security community.
I have the necessary qualifications + I donāt need to prove myself, It was merely a rebuttal to your ignorant statement.
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Cool so in the meantime, Iām sure we can both agree that the Monzo team are experts & itās probably best to leave these discussions to them because of their extra context, if nothing else.
Also, itās not much help being a security expert if you never post about security - that would explain why I havenāt spotted you
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My 3 cents
- āhow many breachesā is very likely 0, definitely low risk, but you shouldnāt just be questioning the security after a breach
- āMonzo are liableā āthey have an incentive to fix itā - their risk assessment of potential losses would be a factor
- āsome of whom wonāt have the context to judgeā - Maybe there could be a technical category in the forum, to discuss the API, implementations, the technical explanations that Monzo give and yes, security concerns etc.
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If you leave your phone unattended and unlocked (presumably with auto-lock turned off which by default is on), why should Monzo be to blame?
Would you also like Monzo to also issue free āHow to secure your smartphone with passcodes, biometrics and common senseā courses?
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Donāt be rude to other users. They have every right to raise issues of concern to themselves and politeness and positivity in replies not only improves the tone of this community and makes it more welcoming to newcomers but also prevents from detracting from your viewpoint which loses itās impact and credibility if full of ridicule or bile.
It is time this community realise there are two contrasting views on security and respect each other rather than vitriolically stamp upon opposing views
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I didnāt read that as vitriol, just a bit of banter!