As a customer in a country where I don’t have data coverage
I want to be notified when key activities take place on my mono account
So that without data coverage, I can still be informed of important events & take appropriate action
This could be on the form of a feature toggle ”holiday mode” that when activated, enables certain and notification settings and gives me the info about exchange rates & how to best use the atms for currency rates etc
I’m currently in India with work. My monzo app is on my personal device on three network. data roaming is off as iit already charged me £80 for having it on 10 mins. But I can receive text messages.
I tried to withdraw cash for a purchase using my monzo card, but no matter how hard I tired, it kept giving me an error. I couldn’t make the purchase in the end.
30 mins later when I hit a wifi hotspot. Boom Notifications from monzo app that my atm requests had been declined as magstrip access had been disabled. Had I been sent a message, or been able to activate some sort of Holiday mode even if I couldn’t have made the change there and then to activate magstrip. At least I would have known why & be able to find a WiFi hotspot to fix (would be cool if the feature could be toggled via an sms response!)
Hope that’s sufficient info