Sorry about the confusion here.
We’ve decided to only offer full current account switches now.
We previously offered partial switches but these occasionally proved to be unreliable for our customers. With partial switches there is a reliance on merchants to update the payment details before Direct Debits are taken, occasionally they did not do so which meant some customers had unpaid Direct Debits through no fault of their own, and got charged fees for these.
You can still make a full account switch, this will move all your money and payments to Monzo, and close down your old account in 7 days. Full switches are much more reliable as payments are centrally redirected, and you’re also covered by the Current Account Switch Service Guarantee so if anything does go wrong you won’t be liable for missed payments.
If you don’t wish to switch your whole account, we’d recommend manually moving individual payments instead. You can do so by contacting each merchant for Direct Debits or by visiting the Payments tab for standing orders.