Coop used to support open banking using something called a modified customer interface (which isnāt very useful to aggregators) but they recently added a proper API. Emma has been testing it for a few weeks, although it seems there are some issues with it.
1 Like
Hope for Monzo support then.
Not sure if this is the right thread but there seem to be word a free connection issues with external accounts at the moment.
My John Lewis credit card hasnāt updated since last week now but isnāt reporting a connection error when I refresh it. However if I try to re-add it, the list of available banks in the add account screen is showing connection issues for John Lewis and many other providers.
Please can someone from Monzo clear up if this is an issue with the other banks or on the Monzo side and if/when it might be addressed? Thanks.
Hey 
Sorry about the hassle. We noticed a high error rate for NewDay providers (Amazon, Aqua, Bip, John Lewis, etc.) and decided to switch them off to prevent customer running errors that we knew would happen. We also reached out to NewDay to check why we were seeing so many errors.
They let us know that theyād made change that resulted in all of our connections with them becoming invalid. This isnāt ideal, but from time to time providers will make these sorts of changes and sadly there very little we can do about it.
Once we understood what had happened we re-enabled NewDay providers, knowing that customer would need to reconnect their accounts.
Weāre really sorry for the inconvenience, and have given feedback to NewDay about this.
Thanks
Lewis
For those whoād like a little more technical detail:
We saw a high rate of 403s coming from NewDayās APIs. This was due to a change NewDay made with how they issue access tokens, which meanāt any existing access tokens or refresh tokens were invalidated. They told us about the change, but not about the impact which is why this caught us off guard.
7 Likes
Hi Lewis, thanks for the detailed update. Indeed, my JL card started updating again this afterrnoon 
1 Like
How do I disconnect an account once Iāve connected it? I donāt have my Chase account anymore yet the app keeps reminding me to re-connect, so Iād like to stop this.
Also the app only shows 4 connected accounts. Just with Wise Iāve got 9 accounts, and it only shows the default ones at the top. You need someway to be able to show all connected accounts.
Tap into the account either from the top pinned accounts or from the account section down the home screen, then tap details, and remove account.
Might remove all accounts from the same bank if you do, for example, one of your 9 Wise accounts.
@_lewis any idea what is happening here ?
I have a duplicate transaction showing on my connected Barclaycard account and speaking to support isnāt getting me anywhere.
1 Like
Hey Sorry about the hassle, Iāve checked and can see that both those transactions are being returned to us by Barclaycard. Iāve opened a support ticket with them to let them know about the issue. Weāll reach out once we hear back from them
2 Likes
Iām still getting an error with John Lewis when I return back to the Monzo app - any suggestions?
Thanks @_lewis . Donāt know if itās relevant but I have connections for a Barclays account and a separate one for barclaycardā¦ all my other tree transactions are okay. Just this one which skews my figures considerablyā¦
Let me know if there is any additional info you need.
1 Like
Thanks!
1 Like
My JL started working yesterday but now says access has expired and after confirming access again in the JL app, Monzo then gives me ann error.
It is frustrating that when access expires, all the transactions disappear which as mentioned in another thread, mucks up all your trends data.
Please can imported transactions stay regardless of connection status, or at least ask if you want them deleted or kept.
3 Likes
Hi Lewis, are you able to confirm if there are still issues with NewDay in general or John Lewis? My JL card link started working again on Monday but then on Tuesday it asked me to renew access and when I do this, it launches the JL app where I confirm access but when transferring back to Monzo I just get the āweāve hit a problemā page.
Thanks
Russell
1 Like
This is what Iāve been getting for over 2 weeks now.
I put a report request in on Saturday and the automated notice says itās been escalated but no other response yet but then it has been a bank holiday weekend. Might be worth doing the same. I went through help, plus/premium help and eventually found an option for connected account issues. First request was closed as an un-supported account. I then sent it again with screen shots and it got escalated.
I have to say, it is frustrating that on support requests like this you canāt leave any further feedback for the person dealing with it hence having to open a duplicate request. Monzo really need to improve this situation.
1 Like
Well I tried Monzo chat support today, and got told by 3 different agents to just delete the Monzo app and reinstall. This fixed nothing. So then got told itās John Lewis fault.
Monzo support is surprising useless.
Iāve not had a response from Monzo yet, the app still has a banner saying their looking in to it.
However, I just got a ping to renew my other 2 connected accounts (which was all just confirmed in Monzo, didnāt launch the other apps). After doing that, I tried to renew my JL Card and a gain it launch the JL app. But this time itās worked and my JL card is now woking again in Monzo.
Not sure if any of this is a coincidence or if theyāve fixed something or not.
Ah, just had a ping in the app to say theyāve fixed the issue