Competitor update

[alexs (Alex Sherwood)]

@Avishai

Monzo needs to have bot then too, it seems to be new industry standard.

I’m not so sure…for the reasons mentioned here -

Chatbots & AI

BBC tech story today relevant to our previous discussion: It seems that the big banks are taking this AI supported support approach: The bank will make it clear to customers that they are talking to a bot, and they will have the option to move the conversation to a human agent at any point.