Competitor update


agree with you on other banks…it is often just a change of fonts or a slight tweek in layout.

as for Atom, after emailing an announcement about their new Android app they followed it up 24 hours later with a mailing to a block of their waiting list including a code to activate/sign-in to their app

(Alex Sherwood) #36

It’s fun to try and breach security measures like this. But I don’t buy into the fear that fingerprint verification is less secure than a passcode at all.

A thief is going to have to steal your phone, find that fingerprint & have a way to capture & format your fingerprint so that it’s useable. Obviously it’s doable if someone specifically targets you and spends enough time around you, to access your phone and your fingerprint but that approach isn’t going to work for your common opportunistic thief.

Compare that challenge to being able to try to hack into your phone an infinite number of times via phishing or Wi-Fi exploits etc. though and I’m confident that fingerprint verification is the better option, even if it’s not perfect.

New iOS Update: View your PIN in-app!
(Alex Sherwood) #37

Fair enough, my frustration was actually the speed of implementation + the fact that this adopting tool which has been provided by Apple, is the biggest change - in terms of improving the UX - that Lloyds have made to their app in as long as I can remember.

I know that the big banks have to overcome some significant obstacles (of their own making) when adopting new technology. But this is why I really want :mondo: to succeed because the pace of change & innovation is so much greater.


Agree, it deters opportunists. Only real pros with targetted individuals will fake fingerprints or have equipment for reading metalic strips without touching a card (it is now possible to skim from a distance info off the metalic strip of a non contactless card). I think biggest risk is still down to gullible people being scammed by phishing emails or poor security on websites leading to users passwords being stolen.


Yep Monzo has to succeed. Old banks can only tack on new tech to old systems via some interface, what they need is to replace all their systems but the practicalities of doing that while still operating/trading and processing transactions for their scale of customers means this is highly improbable. If old banks introduce new tech it is highly likely to take them time introducing it, they can’t even cope with their exisiting tech (as evidenced by day long outages in last year or two)

(Rika Raybould) #40

We’re straying a bit from the topic here but it’s important to remember that Touch ID is not itself an authentication method, it is simply authorising the use of an item in an already unlocked keychain that is secured by a key derived from the passcode/password that you use for your device.

New iOS Update: View your PIN in-app!
(james_e_bell) #41

I’ve had to explain that to people so many times before :laughing:

(Josh Bray) #43

Well… About that … Their IT systems are still provided by LBG.

(Adam) #44

Ah… Know there was a recent ish online update which changed the look away from LBG. Just assumed (incorrectly :disappointed:) they moved away.

(Josh Bray) #45

There isn’t a lot I can say but their new owners are keen to move away from the LBG based systems. :relieved:

(Adam) #46

I can understand their keen to move away if LBG think its okay to use the Halifax blue against that orange and purple… That designer must be colour blind :mask:


If you saw Banco Sabadell (TSB owner) own website it not anything like the quality of the website TSB have…looks like designer was not only colour blind but still in primary school

(Peter ) #48

It’s a very fair point - creating a culture and an infrastructure that is hugely adaptable and quick to implement changes will be such a refreshing change to typical banking experiences.

But then again, I’d hope that’s why we’re all here!

(Josh Bray) #49

Who doesn’t love the Halifax blue. I love it. But back to tsb , they just give LBG a colour scheme and they apply it.


App news.

Monese now have both Android and Apple apps.

Fidor still have no proper banking app. A balance checker app for iOS that has not been updated, and no sign even of a beta Android app.

The Atom Android beta users have been getting emails thru with codes to activate their apps. First come first served basis, so longstanding applicants got them first but others still waiting.


Card colours.

We have a topic about Monzo card colour so it is interesting to see changes elsewhere.

Monese used to have a bright light blue colour of distinctive shade but have changed it to some dark navy or burgundy sort of colour to look more serious so now it looks like any other bank’s card.

Lets hope Monzo keep coral IMHO


Android Pay has been available in the UK for around four months now, but some major banks have been lacking support. That’s changed today though, as NatWest, Royal Bank of Scotland, Ulster Bank and Santander customers are now all able to make use of Google’s contactless payment system.

(Rika Raybould) #53

Fantastic to hear of more banks making tokenised payments available to their customers on both major mobile platforms.

(Alex Sherwood) #54

FT - Atom Bank attracts early interest from mobile customers


Digital lender signs up 40,000 potential customers of which just 2,000 have opened accounts

(Leigh Garland) #55

What an absolute dogs dinner the Atom app is - at least on Android. I’ve had a look through the demo account, and it’s almost unusable. I appreciate they’re trying to differentiate themselves from conventional banking, but it strikes me that a gimmicky interface probably isn’t going to win them many plaudits.

The performance is poor - but more importantly, the UI concepts are awful. With a new interface, you have to give the user a lot of clues around how to navigate, but everything’s a mystery until you click. Even then, there are some things that don’t respond unless you swipe or flick them. It has all the hallmarks of a design where someone senior has been saying ‘MAKE IT MORE DIFFERENT, WE’RE DIFFERENT’.

Finally - they keep on going on about biometric security. That’s all well and good, but it’s still hackable, but even if you find out you’ve been hacked, you can’t change your face. I’ll stick with a PIN for now.

PIN Protection on the app