My appeal of Santander Zero over a similar no-fx change NatWest credit card or Halifax clarity credit card, is that Santander has Garmin Pay 
Ditto Revolut and Starling.
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Back when I had a Lloyds account and Lloyds duo avios mastercard/amex. My wallet had an Amex, MasterCard, and Visa debit. And I felt empowered. Whenever any of the card networks had issues or were not accepted I had the other one to pay with. The fact that MasterCard and Amex were the same account was awesome as the bill was very clear. And the budget in the account was always correct and obvious, irrespective of how things were spent. (Although it did double count direct debit to pay off credit card, as spending on top of actual credit card transactions).
So yeah appeal is there. I am not sure if others integrated analytics like that before. I.e. it is extra nice what Monzo is doing with Trends. But a Monzo credit card transactions will have enhanced transaction data that is better than open banking data.
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Apart from it has been a myth a bit. I have a thing with my current account and credit card. Sort one issue “what else can I do? Oh no, no I can’t let me transfer you to the other department & do customer identity and security again”. Ditto mortgage. And branches seem to be a bit useless. At most they pick up the wall phone, and call the same people one could of called direct.
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That branch-based function has it’s place, though.
Some vulnerable customers would struggle to explain their issue directly over the phone. At the branch, at least the person on the phone is somebody who should know about industry terminology, etc and sometimes knowing the right things to ask is key.
They also likely know the customer fairly well and can “interpret” the issue when speaking to the centrally-based team.
It’s not something I, or probably most of us here, would need; but there is no underestimating the importance of that lifeline for some people.
It’s the elderly widow who’s husband has just died, and she has to sort out finances for the first time in her life at the age of 90; the women needing financial advice as she has only just starting living on her own after 15 years with a controlling and abusive ex-husband, etc.
Those people sometimes need in-person support, or at least find it easier to engage with.
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On that last point, TSB now advertises its branches as a safe space, where victims of domestic abuse can walk in, use one of the interview rooms and get help, advice and call the police if need be.
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Yes, they do.
I was thinking of exactly that sort of initiative!
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Or some pesky person from here having a laugh.
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Some banks have a general account and a customer service account. So it could be legit
Is there any placeholders that go along the lines of chasebankuksupport?
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There’s @ChaseUKSupport
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And it joined Aug 2021 too
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Came across this work from Droga5, which doesn’t have a number on the card, and seems to have a metallic finish. These haven’t rolled out in the US at all, and are using Mastercard instead of Visa, so part of me is wondering if this has something to do with the UK launch? (I’m really grasping at any sort of hint at the moment 
)
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It’s already been confirmed the name is on the front of the card embossed so they are just a concept. They look great however
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Just spoke to the support team and got a date of September 21st for public applications for their current account
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Any screen grabs of the app from the Play Store?
(I was expecting Starling - fearful that we’re going to get Bó).
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Nothing on the app store that has some pics of the account screen etc? 
No that’s hidden 
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Shiny. Launch soon.
I’ve been testing out 3DS and I’ve a small complaint that the notification gets to my phone after I’ve picked it up… but the interface looks nice!
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Their signup flow looks suspiciously like Starlings…
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To be fair there can’t be that many ways to organise a sign up flow for a mobile bank.
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