Chase UK Chat (Part 1)

Just had a survey to rate 5 voices, I guess they’re testing a new voice for their IVR.
You can tell the brand they want. All Scottish women, friendly sounding. Asking you to rate if they’re inclusive etc…

6 Likes

I was hoping one of them was going to be David Tennant.

“Cheese Bank” :sweat_smile:

4 Likes

I wanted Tennant too :joy:

2 Likes

Strangely enough, my assumption now of a Glaswegian voice is that I’m about to be scammed…

Hey, don’t paint all of Scotland with Glasgow :joy:
Could be worse…
Could be Greenock…

1 Like

We had a fantastic time last year on a cruise that docked at Greenock :scotland:
Didn’t get off though, just partied on the :passenger_ship: while docked :partying_face:
Amazing. Loved looking at the Greenock periphery from high up.

Then we sailed on. To Belfast. Where we got a cracking view of the George Best airport. With no planes. A bit surreal to say the least.

Anyway, back to Chase.

1 Like

I actually commented that it wasn’t very diverse because the voices are all women and all from Scotland. It’s not very representative of anyone other than Scottish women.

The Scottish woman has been over-done a bit now, it would be nice to hear something else.

Maybe Chase feel they’re under represented? I can’t recall a company that had a Scottish woman doing the ivr.

Most sound like Laurel from Emmerdale (maybe it there :joy:)

Sky have been on the Scottish woman bandwagon for years. Probably one of the biggest IVR’s people use in the UK.

1 Like

Scottish voice is supposed to be calming/trustworthy, so that’s probably why it’s all over.

2 Likes

I always thought Geordie was voted as pretty calming.

If you can grasp what they’re saying :joy:

I can say this as my other half is geordie and when we first met I had to ask what stuff meant :joy:

1 Like

It was odd that voices A-E were all Scottish women, and after every clip, we were asked if it was diverse? :thinking:

Anyway my least favourite was the Scottish woman, but my most favourite was the Scottish woman, so hopefully, Chase won’t use the Scottish woman, and will go with the Scottish woman.

7 Likes

The request was to comment on the Personality of the voice.

I didn’t find it the easiest of surveys tbh.

The one voice sounded like the digitized voice I spoke to yesterday on CS.

1 Like

I once visited an aunt in Kirkcaldy fife, who informed me its affectionate known by the locals as what’s that (expletive) smell… spend a day in Edinburgh you’ll soon realise Greenock is not all that bad…

Has anyone had any DD come out of Chase yet? Interesting to know how it works with the notification, hope it’s like starling, when they let you know the day before.

Not yet. I should do next week though.

I got a notification today to let me know that I’ve got a DD coming out tomorrow.

4 Likes

Do we have any idea on when Chase would have an Open Banking API so that we could link our accounts to external apps?

2 Likes

Is it “when” or “if”? Have they confirmed they’ll be providing one?

2 Likes