Card is not accepted almost anywhere in Isla Mujeres, Mexico

Monzo Chat Travelling with Monzo
21

It was a VISA. Getting cash out surprised me the most with Monzo as it worked in lesser known banks rather than Scotiabank etc

22

It may be (and this is a guess) a VISA vs MasterCard thing. Iā€™m not sure If Monzo will reimburse the 3% as that isnā€™t their charge they debit - but I could be wrong.

23

Youā€™re probably right, but thatā€™s not my particular issue. Itā€™s more the fact that I had to use an alternative card due to Monzo not working, therefore incurring a cost on every transaction.

24

Thereā€™s an expectation that not all merchants accept all types of cards, monzo donā€™t have to reimburse but they might as a goodwill gesture especially if itā€™s not much,

By me they didnā€™t offer to reimburse , but I didnā€™t ask though.

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25

If its a MasterCard acceptance issue (and not a Monzo acceptance issue) Iā€™d find it hard to see any justification for Monzo to re-imburse as it isnā€™t really their fault. But as @kolok has said, they may do it as a goodwill gesture or for D&I.