They’ve promised a lot and delivered on all the basics, imo
I mean, they don’t have a banking licence. They do offer insurance as well as loans though. All your money is stored in a ring-fenced client account at Lloyd’s so you’re protected up to 85.000£
Their customer support is great as it stands, they’re all educated and haven’t had to go and ask anyone else questions for a while. They also reply within 1-2 minutes normally and 30 minutes at peak load. Crushing Monzo as it stands with CS, Starling is about the same as Revolut, so is N26.
Do you mean their early support problems addressed in the open letter? The lack of CS compared to customer base? That’s fixed.
I can’t blame them, forums are two sides of a coin. It can go really well and you can have a cult behind you, shunning every user that criticises your product or you can have one where people are all rational. The latter can backfire.
I personally get on pretty well on their forums though, the staff is on there and they answer questions. The people who frequent there from the community are very knowledgeable. Why waste time moderating irrelevant threads when the idea of the community is to ensure people have a port of call for questions without bogging support down?
I beg to differ, I think once GBP Direct Debits launch they’ll start stealing the customer base. They’ve already launched it in regards to SEPA direct debits and they’re doing pretty well in Europe outside the UK. People actually use it to get their salary paid in occasionally even, as they make it easy if its awkward to get a bank in a country you move to.