Thanks - I’ve requested a switch to the Avios card which should go through around the 20th March.
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This is the answer.
Yeah that’s the issue. I’ve two profiles apparently and they don’t match (even though after opening the second product they sent me a letter stating they’ve noticed I had another product and matched it up)… sigh. Everything they do seems to take longer than other banks.
Have to say Lloyds/Halifax are so smooth in comparison.
Told me I have to book an appointment at a branch (nicely they’ve just closed our local so it’s 30 mins to the next one)
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They should be able to find it (ex Barclays) and match it up even with minor discrepancies.
To update, I did complain to the FOS and now Barclays have offered me £175 compensation, and will apparently allow the switch to proceed. I’ve accepted this offer, never did get an explanation as to why they blocked it in the first place though.
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thanks for the update, great outcome!
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My complaint with FOS was due yesterday (for Barclays to decide/accept the persons suggested ruling), at 10 am yesterday FOS contacted me to say they still had not heard anything back.
Not sure what happens if they didn’t reply by the cut off date but hoping that actually goes further in my favour
In a previous case (non-barclays, but with FOS), the FOS investigator just gave the financial institution further time to reply. Doubt the same would’ve happened if I’d missed a deadline without giving evidence of mitigating circumstances.
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Do notifications come instantly or take a while with Barclays?
Just read it can take up to 24 hours from activation for them to work.
Also. They’re removing the option to view other banks within the Barclays app, can’t recall if this had been mentioned.
I found they came instantly when I was with them, but I also found that they seem to be regressing in terms of tech so it doesn’t suprisd me if this isn’t the case.
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App seems ok so far (I finally have an account after many years, they’ll likely close it though 
).
Maybe gearing up for a new app?
Does seem a strange move but probably wasn’t being used vs cost to provide.
I doubt it. At one point Barclays were really pushing boundaries with launchpad such as transaction maps, better notifications etc but when I was last with them a lot of that appeared to have been removed.
If they are launching a new app, I’d of expected them to change the current one vs a brand new one.
HSBC are a good example - their app has incremental changes vs a totally brand new app.
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Barclays push notifications are almost instant for me too, not had any issues.
But yes, I remember once upon a time one of the best banking apps was the Barclays app. They’ve since stagnated, and have been for a while now. The other banks have definitely surpassed them.
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I bet absolutely no one really uses this ‘feature’ in the real world.
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Barclays do allow accessible cards to be created with a variety of colours and choices.
Shame about that arrow.
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Well it’s not really a shame if you need the arrow, is it?
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No, but personal view on the design of that specific, the arrow kinda spoils it but from an accessible view then yes it’s appropriate.
Not sure why the comment felt like an unnecessary dig for nothing 
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Update: Barclays disagreed with the first response from the FOS and now it’s going to the ombudsman.
In a nut shell I had some issues during the ‘switch process’ especially with communication and the app. They closed my complaint without actually speaking to me; and said we’d spoken.
And then also sent me a post it note in the post - not even a letter telling me the switch payment takes 28 days and an exclamation mark. This wasn’t at all what my complaint was about.
I was pretty insulted by that to be honest. A post it note. Not even a letter. As they’d closed the complaint they told me if I wasn’t happy to go to FOS so I did.
How they can justify taking it to the ombudsman is beyond me.
A few weeks later they suddenly popped £60 in my account and then sent an email saying sorry for app issues - but nothing at all about sending me a post it note, or closing down my complaint nor actually addressing the other issues.
Perhaps the ombudsman will say that’s fair enough but for me the customer service was appalling, and if that happened where I work I’d be furious.
Now I’ll probably have to wait 6 months 
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How regularly, if at all, do Barclays review your account to assess eligibility for Premier?
Has anyone had their account downgraded because they’ve not met the requirements. I’ve since switched to HSBC purely for the free travel insurance, so was wondering if I should be expecting to be downgraded.