I recently had reason to use the in app chat to request help, and was asked for my date of birth as a security check.
I have realised that if anyone did gain access to my phone/ Monzo app then they could cause even more harm by simply going through my past support conversations and noting down any answers to security checks.
It seems that I can’t delete these comments.
Even better than that, if the representative I was talking to was able to delete the comment as soon as they had read and verified it.
