I’m back! This time with answers 
Firstly, I’m really sorry if you have received poor/no communication from us around this. That’s totally our fault and shouldn’t be the case. We’re working to improve it now so it doesn’t happen again.
I’m going to try and clearly lay out the details for those of you who filled in the ‘early access’ form and haven’t heard anything/heard incorrect stuff. After that, I’ll give a bit more detail about general overdraft rollout.
- So…just under 10k people filled out the form saying they’d be happy to help us test the overdrafts beta. Thank you!
- Of those, we then emailed about 300 of you to say we hadn’t been able to match the email you submitted with a Monzo account. Some of those 300 were in error — you did in fact submit the right email and human error on our end meant you got that email. We’re sorry about that. You should have received a follow up email to explain this, but we didn’t. That’s totally our fault.
- We then did a soft credit check on a majority of those 10k people. This is the same check as the one that’ll happen when you sign up to Monzo if you’re signing up directly for a full current account. A proportion of those people were successfully matched against credit databases and passed our ‘eligibility criteria’ for an overdraft. If you were in that bucket, you will have received a push notification and item in your feed to let you know you can now try out the overdraft.
- If we couldn’t match you against credit databases (maybe because you moved recently) or you didn’t pass our eligibility criteria, we didn’t send you anything to let you know. This was because we hoped to be able to rerun the check in the near future with better data and then be able to let you know. Unfortunately this took longer than expected and so you were left without knowing about it. We’re sorry about that, it shouldn’t have happened.
- Finally, there were about 2.5k people we didn’t run the soft check against at all. That’s because we’d begun larger scale rollouts by then and so doing it manually would have taken too long. Again, I’m sorry you weren’t kept in the loop there.
The tl;dr of this is: if you haven’t heard anything, it could be a variety of reasons (see above) and we’re sorry we didn’t inform you better about this. We won’t let this happen again. It’s a product of running a Preview, but is still far from ideal.
So, the future! Overdraft rollouts have taken slightly longer than we thought they were going to for a bunch of technical reasons. However, we’re now in a pretty solid place and hopefully over the next month or two will be able to both a) soft credit check everyone and b) notify them if they’re eligible for an overdraft and c) let those who aren’t eligible know why they aren’t eligible and what they can do about it. These are all things that will happen.
If you’re desperately waiting for an overdraft from us, I’d ask for a little more patience now. We know it’s taken a while and we’re sorry that we haven’t communicated it to the best of our ability. We are 100% committed to rolling out overdrafts fully (it’s our main revenue stream after all), but we’re also taking the time to make sure we get it right. It’s really important that we do that. As soon as I have a clearer idea of detailed timelines, I’ll share them here.
I hope that helps and answers your questions. Thank you all!