Interesting and positive customer experience with Amex.
Earlier this year I ordered a bunch of furniture from a retailer, but on the day of delivery some of it was not on the van and I’ve been having a nightmare trying to get in touch with the company to find out where my stuff is. They re-arranged delivery once but nothing ever materialised.
Anyway, fed up with their lack of care and complete disregard for their customers - yesterday I contacted Amex and raised a dispute for the amount. They said it would take about 2 months to resolve.
Today I got a notification saying they closed the dispute, have sided with me and will refund me the money in my next statement!!
Moral of the story
always, ALWAYS pay for expensive items with a credit card.
scrutinise furniture retailers closely. look at their reviews on trustpilot.
I’m a bit slow to the party here, but I’ve just jumped on the Amex train. Really impressed with their service so far; great app and website and it seems to be accepted everywhere I normally spend money. For everything else Paypal works as a go-between.
I was surprised that Adobe is one of the only holdouts though. I use Paypal with them and still get some cash back. The instant notifications means I can comfortably go back to using just one current account, which is nice.
There is always the option to have the Amex as your Paypal preferred payment method.
That’s how I have managed to work around some of the issues.
Also, many places that don’t accept Amex directly will strangely accept it via GPay (I don’t know about Apple pay as I only use android)
