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41

That is a very broad question, most of what I’m willing to divulge is already stated in this thread.

But for your sake, TLDR:

Fraud occurred on my account
Got refunded for it
Monzo customer service sucks so I’m leaving

42

Fair enough. As with all one-sided accounts, I’m sure there is lots that we can’t see or know and it’s probably much more complicated than this.

Thanks anyway, glad it’s sorted.

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43

As it’s not normal or appropriate to discuss individual account issues in public like this, having seen a successful resolution from the OPs perspective, this has now been closed.