Agreed.
Particularly when fee-free roaming withdrawals were one of the hardest pushed selling points when Monzo were trying to lure customers in.
I appreciate that costs need covered/recouped, but why an across-the-board swipe and all customers and not just target the individuals largely responsible for the costs being incurred?
Feels like a bait and switch to me, and if introduced it would very much leave a bitter taste.
In my opinion, thatâs exactly what Monzo plans on doing. If you are heavy ATM hitter, withdrawing thousands while on holidays, youâll pay a percentage of thousands. If you withdraw ÂŁ500 a year, youâll pay a percentage of that. Even if you withdraw ÂŁ50, but it has a cost for Monzo, whoâs going to cover this cost? 
You could argue that itâs in Monzoâs interest to pay some of the cost.
Maybe the team donât see it this way but Iâve always seen these costs a marketing cost, as they play a key role in attracting some new users. And as we know, itâs all about growth so paying a certain % vs putting prospects off with fees, might be money well spent.
That might feed into this model -
But then again, maybe absorbing even a relatively small portion of the cost isnât feasible, now that Monzo has so many users - & will have lots more soon 
The issue/challenge for me is thisâŚ
I have three main âaccountsâ. I have FlexPlus for bills/mortgage/etc. Flex basic which I transferred an amount say ÂŁ800 for the month for day to day, and lastly I have a Clarity card for going abroad.
Two months ago, in one fell swoop, one card replaced all three.
Two months down the line, I currently feel like itâs replacing the basic account only, because Clarity offers free world wide transactions, and FlexPlus has travel insurance and mobile insurance perks that I use and like.
Thatâs all Iâm getting at. It seemed almost too good to be true, and I guess I might be.
But like I say, donât get me wrong, looking forward to trying it and to an extent I do agree about outside EU charges. Even US customers get charged by their own bank (!)
I just worry that with the CA rolloutâŚwhat will come first, a full android app with monzo market placeâŚor nationwide overhauling their app with instant notificationsâŚ
I donât mind overdraft rates. If u donât like them donât go overdrawn. 
I joined starling yesterday to compare. We will see but I dont really like their app as yet⌠
@alexs, I get what youâre saying, marketing and freebies 
. What I was pointing out was an approach shown by users. Since Monzo published that some users are making the most of Monzoâs ATM withdrawals, we now seem to have users saying âbut itâs not our problem that some people use a lot of ATM withdrawalsâ. I donât mean @jesper10 in particular, just his post triggered me to write it, after observing multiple posts that have this attitude.
Note that 
is not going to start charging for overseas transactions (e.g. in shops or on the internet), only cash withdrawals. I think youâd still be better off using for your overseas transactions so you get the categorisation, tracking of your budget, etc. Do you use the Clarity card to withdraw cash?
I do when I need to so best example would be if Iâm in somewhere like Latvia or Croatia etc when you need cash for nights out, taxiâs and small shops is usually just take a couple hundred out at the start and use card wherever I can⌠until i either get byâŚor ending up needing more cash. It depends on the placeâŚ
Last hotel I stayed in, at the end of stay found out they didnât take card so had to take out ÂŁ470 in kuruna. Clarity charged me ÂŁ470, my friend who also was staying in hotel took cash out and was charged ÂŁ510 (!!)
Personally I think itâs reasonable to ask the question - to see whether there is a solution that would enable normal useage to be fee free, while charging the users who are crossing a certain threshold.
A solution could be having a scheme like:
Great Britain FREE with no useage limits
Northern Ireland FREE with no useage limits
Rest of Europe FREE subject to a limit of say 5 or 10 withdrawals per month and in excess of this CHARGE A FEE say ÂŁ1
Rest of World outside Europe CHARGE A FEE say ÂŁ5 (or if Monzo could identify particular problem areas two zonesâŚÂŁ2.50 and ÂŁ5)
Having usage limits could enable a way of giving free withdrawals to those who make few withdrawals and ensuring those making regular withdrawals such as those temporarily resident abroad rightly paying to cover the costs
Splitting Europe and rest of world is important particularly with (according to Tom) some withdrawals outside Europe costing Monzo ÂŁ6-7!
Agree 100% with this, Alex.
Iâm all for covering costs, but like you had said in a previous post too, it would be nice if EU withdrawls remained incentivesed and RoW withdrawls (if these are indeed the costly ones) are targeted more specifically.
Thereâs a few good suggestions being made, hopefully Tom et al will be keeping a keen eye on these.
Awwwwh 
Itâll be interesting to see the data and then hopefully it will be easier to make suggestions that donât penalize the majority, but donât let the small minority bleed Monzo dry!
Charge those that blatantly use it just abroad and those that come on here after golden tickets that are going away the next week⌠If they use it in the UK for ânormalâ transactions then donât charge them.
Annoys me when people just come on here to rinse the card and never use it again.
My thoughts are either N free international withdrawals a year orrrrr you charge them for the fees that it costs
I certainly agree that its wrong that the few ruin it for the many 
The big question is how do you tell who is taking the p**s or not and balancing that with being fair to everyone.
If you gave people a certain number of free withdrawals then charged either a percentage or a transaction fee then hopefully youâd reward the normal person who uses monzo normally and when they go on holiday whilst not being ripped off by people using it as a foreign currency card.
I did see the guy Martin Lewis from money saving expert was recommending it as a travel card which whilst making people aware of monzo really didnât help this whole situation.
Easy, if no transactions are in the UK but they have had their card for 2-3 weeks then hit Spain for instance thatâs clearly why they have it so you would charge them.
If I use my card normally and go on holiday for two weeks then no charge should be applied.
which is what I got my card for almost 2 years ago now - travel FX rates - Im still using it having seen all the benefits of usage - EU ATM fees are a lot smaller than a gap year round the world ATM cash splurge just needs some decisions on fair usage which as Tristan has said in the first post will be coming
Counter-point
I am going to Spain next week (I actually am 
) and I all of a sudden hear about Monzo, woah! that looks like a fantastic card! Iâll get one before I go on holiday, looks like it will come in handy.
âŚ
commence holiday
âŚ
And then after the holiday âuserâ comes back with their freshly traveled Monzo card and continue to use it ânormallyâ
I would see nothing wrong with that I know that the 
guys are working on something thatâll be suitable for everyone 
Weâll just have to wait and see what that ends up being.
Had a wee think and took inspiration from the EU (may as well use it while I can), the free roaming abroad within the EU for phones has a caveat:
"If a person has unlimited calls and SMS, they will get unlimited calls and SMS when roaming in the EU. However if a person has unlimited mobile data or very cheap mobile data at home, his operator may apply a safeguard (fair use) limit on data use while roaming.â
in practical terms
"As long as a person travels periodically and spends more time in his home country than abroad over any 4-month period, they can fully benefit from Roam Like at Home.â
So like @anon72173902 says some kind of time-based or number of transaction based count on where you have used the card the most would perhaps be best.
I think fair use is a term that adequately describes the whole situation
Is there evidence of this happening?
I suspected it might following the promotion of :mondo: by Martin Lewis on MoneySavingExpert âŚhe strikes me as quite sensationalist and adversarial, excitably rattling on about having one over on business. Plays well to his audience.
Yes, this is the point I was alluding to, here.
Do we think this might become less of a problem when the prepaid cards are deactivated?
Surely arenât people less likely to sign up for a current account just for a holiday or on the flipside are they more likely to continue using a current account post-holiday?
Thoughts ?