I have mixed feelings about this; it’s really good to offer to help people in exceptional circumstances but I believe people should also be treated fairly and consistently in a way that is clear and transparent to understand. In a way, despite the best of intentions, this is not that.
Also, people having to actively reach out to discuss this is not ideal - since they may not realise that they need to.
And I think people missed one of my main points which bears repeating as it’s the overall thrust of my comments:
I feel that many people who have brand loyalty to Monzo and aren’t personally affected believe I am highlighting a non-issue but I think I am simply expressing how most “ordinary” people in the street would see it.
I do have one, but what if my circumstances suddenly change and I face financial hardship or don’t pay in any money that month due to a change in circumstances. This is a worry, even if it’s unlikely.
This is even more absurd than people confidently asserting that “the way to go Full Monzo” is to have a secondary account at a high street bank and use it for cheques, cash, international transfers or whenever they need legitimate banking services that Monzo doesn’t offer - such as access to a LINK ATM.
I beileve just connecting a PayPal to the Monzo account is noted as a DD as when I press DD apparently I got 2 to PayPal
So transferring £500 in and out might work
You can’t really have it both ways though. Banking can never be equal, it can only be equitable (i.e. your version of fair). But your own opinion seems to have flaws. If everyone is to be treated consistently, then there needs to be clear, written rules about how everyone is treated.
Writing these things down, means some people will fall on the wrong side of the line. People will then suggest that it’s not an acceptable change. To resolve that, Monzo have provided a safety net for those people adversely impacted by the line in the sand, without needing to complicate the “list of exceptions” that they’d have to publish.
In comparison to other banks, I genuinely think Monzo’s structure is clear and concise. We can’t take the “noise” on the forum as a way of gauging if that’s true or not, because a small number of people have made a lot of noise today, only to reflect and re-read the material available, and find they just didn’t digest it all before being outraged.
You’ve really come around to the idea of these fees… I’m still in shock.
Personally, I’d just recommend they find a bank that’s more suited for them. If you know that you need regular cheque deposits, high cash withdrawals to buy cakes in your local shops that don’t accept card, international transfers, then I’d suggest you’d properly shop around and find a bank that meets your needs rather than arrive at Monzo and suddenly expect everything to be available.
The Police in the UK are not interested in receiving or recording reports of lost or stolen bank cards, unless it’s part of a larger/more serious crime.
Their advice will be to report the loss to your bank.
Curve found this out the hard way when they tried to insist on a crime reference number before they would replace their metal cards (£50 cost)
Yeah they do but I feel it could even be missed by those who would need the help - leading them to think it isn’t there. Also, discretionary help basically means you have to ask for it and that is difficult if you are already embarrassed about financial insecurity so I imagine it would be a difficult conversation to have.
Crikey Im not sure how we lept from fair usage fees to Cameron and scroungers , we are talking about customers ordering several cards over a short period of time , but if thats what you are suggesting to justify not being charged for replacement cards after a fair amount fill yer boots
