Security and Monzo

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Just a couple of threads out of 10s more here for you to read all sides of the argument;

Improve Account security via in-app chat

I think monzo needs more rigorous security - I forgot my pin code and put it in wrong - my pin was blocked and all I needed to unblock it was to open chat and say my date of birth Perhaps asking the customer to take a photo of themselves whilst writing their name on a piece of paper or something might be more secure?

Security - it doesn't 'feel' secure

I’ve only been using mondo for a week now, all low value stuff. However after using lots of mobile banking apps I can’t help but feel this isn’t as secure. Don’t get me wrong I know banks can use passive security measures but having no login, no step up authentication and my pin sitting in my texts can’t help but feel this would be quite easy to breach if someone got their hands on my phone. Thoughts or words of reassurance?