No. That’s to see your balance mainly. It does very little. I think you can block but been a while since I was there
If you’ve just been mugged you want to contact quickly to get the card blocked. You might not be able to access your email on another device to get the web sign in email
Ah, I see! I’d always assumed the web interface was for if you’d lost your card and couldn’t access the app.
Perhaps with N26 having a full featured web access, where you could login with a password and access live chat support, there’s better justification for paywalling phone support.
Much harder to justify with Monzo’s current approach.
Just because there used to be several reports on the forum of people who believed they were being blocked for other reasons - not because they were being ‘threatening and abusive’.
And actually, no, a lot of financial businesses might not want your as a customer of you treat their staff poorly but this is not necessarily the same thing as blocking phone calls (which I accept could be justifable in some cases)
Slightly off topic, and yes, they used to and I complained it to the Ombudsman. That’s what the Ombudsman told me;
As I understand it, at this time, Monzo blocked the phone numbers of customers whose accounts were closed. They’ve since reviewed this process to ensure this no longer happens.
I phoned them two months ago regarding a refund. It was nice, they didn’t let me wait on the line for too long. They were busy so my call didn’t get through right away, and the automated system told me that they would call back and they did.
I hope the FCA investigation will shed some light on Monzo’s shortfall. I think in the end it must have costed them a lot more money for booting me out as a customer.
Compared to retaining me as a customer, the amount of admin is , where they could have better used it to serve other customers. Deffo not significant, but I don’t think my lifetime as a Monzo customer worth that much in comparison to the payouts that I got.
But that cost will be built in. There won’t be a line in the accounts for unforseen costs because Kai complained that they closed his account. They will have staff/teams that deal with closed account complaints.
I never thought of it as about hurting them. Your words, not mine. They clearly have a problem, only time will tell, only they can hurt themselves. Happy with the compensation that I got in the end. And I’m still hoping that one day I could cash out my investment, but who knows.