rdingwall
14 February 2018 21:08
226
I’ve just returned from New York. Only had one issue using my Monzo prepaid card and that was using the MTA self serve machines to try and buy an unlimited 7 day pass. I had to select ‘credit’ (not debit, an error message ‘you must select credit’ was displayed) and I did not enter a zip code when asked (I just pressed enter). It said ‘DECLINED invalid zip code’ and beeped. It didn’t print a ticket or a receipt so I tried again and same happened. Unfortunately for me it still charged me twice! I had to file a claim via the MTA website (make sure you record the machine number displayed on the front) and the amount of $66 was refunded a week later. I have since spoken to a colleague that the MTA machine DID work for him when he entered five zeros (00000) as the zip code.
Sorry for the inconvenience @Paragun ! We deployed a fix for MTA ticket machines back in December so you can now input any number to bypass the zip code check
Sorry didn’t see this thread earlier! We added a fix for New York MTA ticket machines on the current account just before Christmas: if the ticket machine requests you to enter a zip code for your Monzo current account debit card, you can input any number to proceed.
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