Introducing Monzo Flex – a better way to pay later 🚀

But again, that’s not a gold standard or an agreed metric.

For a while Credit Karma was telling me that I didn’t have enough available credit ( under £20k) but some might see having £20k available as a risk as I could max them out and not be able to afford my mortgage.

In the same way it tells me that my utilisation is too high, but who is the standard or what is too high? “Try this trick and get a new card, go from 30% to 10% AND increase your available credit” Monzo might not want to take the risk if it’s above 10% but PayDayLoans4Me might accept me at 95%

I wouldn’t take any of it as gospel. Get the ticks for things like electoral roll and not missing payments, after that it’s about being sensible. They want me to increase my available credit because they’ll get a kickback if I open a credit card after clicking through them.

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I live for this day, which will likely never happen.

Causes people far too much stress.

Just a green tick :white_check_mark: across credit accounts is all that’s really needed.

Pre eligibility checks should be wider across the board (current accounts, overdrafts, mobile phones, loans etc) without any impact.

This just says take on more credit. Where’s the “at your own risk” or “only if you really need it” kind of messages?!

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I never thought that financial advice on here would be pay £230 to Monzo instead of applying for 0%!

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All hail monzo :pray:t3:

Right?

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If they see a hard search and no open account to go with it, a far assumption would be a decline.

Anyone else just get an email about the 24 month flex option?

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Right about now as I just received the email saying 24 mths is now available.

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Just received the email. A bit bummed tbh. I tend to use Flex for bigger purchases and always select the longest term because I usually pay stuff off within 3-4 months anyway. I like the security of the longer terms in case I can’t afford to pay off extra for a month or 2. I don’t mind paying interest since it’s usually not that much if I pay it off a lot sooner.

What are you bummed about?

You wanted 24 months and the email you’ve just got says you can have 24 months?

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I ended up using the Barclays Finance last night as I didn’t think I’d get the 24 month option so soon. I messaged Monzo support and they said that not everyone would be offered/eligible for the 24 month option. So I just decided to bite the bullet and use the finance option.

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That’s what I’ll be doing, I’ll be paying half of it off before Christmas and making extra payments the following months. Just as I mentioned, didn’t want to take the hit to my credit report if I could avoid it.

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Hi folks,

We have a couple more Flex updates that we’d love your help to test before we roll out to all Flex users :pray:

As Flex is a credit product and this post will likely be seen by people that don’t have Flex yet, here’s what you need to know:

  • Not everyone will be eligible for Flex. We will run a soft credit search to assess if you’re eligible, and a hard search if you open Flex.
  • As a minimum, you’ll have to be over 18 and a UK resident. The representative APR for Flex is 29% APR. Ts&Cs apply.
  • If you miss a payment this may negatively impact your credit score.

Edit your next monthly payment

We’re making it easier to change your next monthly payment. Use the slider to choose how much you want to pay - whether more or less than your planned payment - and we’ll do the rest. We’ll work out which purchases to change in order to save you the most interest.

Before you confirm the change, we’ll:

  • be clear how it impacts the interest you pay - whether it’s increasing, decreasing or staying the same
  • show you how it’s impacted future monthly payments

We’re testing this with lighter users of Flex as we collect learnings and optimise customer experience. This means if you have a lot of flex purchases we might not be able to roll it out to you just yet.

Changing how we handle holds for hotels and hire cars

We’re excited to say we’re also improving how we handle holds. Going forward, we’ll treat holds for hotels and hire cars like all other credit cards. We won’t charge you anything (and you won’t need to pick a plan) until the merchant takes a payment. We’ll send you a notification when the hold is placed on your account, and again when it’s released or charged.

We need your help testing the new features :pray:

We’re planning to test Edit Monthly Payment next week, and holds will follow in a couple of weeks. I’ve set up one form which I’ll use to give you access to both features when they’re ready. Fill it out by Friday 3rd November, and I’ll let you know in this thread when we’ve activated the features on your accounts.

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Curious on this part, is this based on the MCC at the time of purchase, or any pending transaction and then notified again when merchant collects?

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The hold changes

:smiling_face_with_three_hearts::heart::smiling_face_with_three_hearts:

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Exciting changes!! Doubt I’m classed as a “light user” but we shall see.

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@Carlo1460 @ndrw yep, we’re using Merchant Category Codes / MCC. We think we’ve identified all that use holds, but if you spot anything that’s not being tagged as a hold let us know and we’ll look in to it.

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Great work!

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Great QOL update! :tada:

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Not sure I’d appreciate two notifications every time I made a purchase, or for something over £££.

Or, I buy AirPods from Apple (MCC electrical retailer or something):

  • notification for pending
  • notification a day to two later collected

Does the same thing then happen for everything I buy from Curry’s :weary:

At a guess it’s easier to go by merchant category for now, then brand/merchant specific later, or some other way to recognise holds vs purchases, though I’m sure someone has mentioned before that there’s no way to differentiate.

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Sounds great! Will fill out my details