Competitor Update 2

Plum is similar to Cleo and Chip.

Started as a savings bot in Messenger App calculating little saves in the same way chip does. Savings can be invested in RateSetter.

Now it is becoming more similar to Cleo.

It’s very similar to Cleo with breakdowns, weekly/daily spends etc.

It can also store savings automatically every so often - and as mentioned, you also get the option to invest your savings into a ratesetter account, which is currently at ~3.8%

It’s nice, I’ve started using it instead of Cleo

I’m in the states at the moment and there’s a ton of adverts on the radio for a bank that has created an app to allow you to ‘freeze’ your debit card to help with security - by the sounds of the ad it’s brand new - but you’re absolutely spot on their underlying infrastructure is a bit of a mess.

1 Like

Anyone seen that Revolut has turned on their insurance tab now? Offering coverage for mobile phones in case you drop it with Simplesurance, in time with the new iPhone launches.
Seen this kinda stuff elsewhere with Starling and their moneybox collab, is Monzo planning on uniting with anyone for new services in the future? It seems to be one of the few that has remained relatively independent in this area…

1 Like

Business bank Tide to launch foreign currency accounts to Ltd Cos in Dec 2017 with availability for self employed following the next quarter

1 Like

Revolut had a day long partial outage (25%-75% of transaction’s were failing) yesterday & for once it wasn’t their processor that failed, it was their own systems.

Here’s the CEO’s explanation & apology. It’s good to see that they’re doing this -

If you were forced to use an alternative payment method and therefore incurred fees, we will fully reimburse you for this amount.

https://blog.revolut.com/no-excuses-we-let-you-down-32f81e64f974

1 Like

A post was split to a new topic: FinTech Credit Card Provider’s

Nice of them to be so transparent and considerate. Am I massively cynical to think Nikolay has pretty much copy pasted Tom’s apology to Monzo users?

Interesting that he got exactly the same response from his users as Tom did… ie. thank you/we still love you. How long before we get NatWest’s CEO apologising for sucking every weekend?

Monzo is getting copied a lot, which is worrying from an investor point of view, but really encouraging from a consumer point of view. They are setting the bar and others are reaching for it.

6 Likes

I found Nikolays apology really worrying though (unlike most ppl on social media). The TL;DR of Tom’s apology was “Our processor was down again, but we’re making our own asap”, Nikolay’s one was “our core system malfunctioned, then our backup server didn’t work properly either”.

i would be very scared to have my money on their platform right now.

1 Like

what does TL;DR mean?

1 Like

Too Long, Didn’t Read :grinning:

It’s a way of concisely stating the gist of a longer post :+1:

2 Likes

All we can hope is that these issues cause some review and improvement, rather than the issue occurring later down the line and possibly being harder to improve on

It’s good in a way. CEO can’t be apologising once a month otherwise it will enrage users even further. They used that card now, so I’d like to see the outcome if they try another one. Knowing how some companies totally miss the feeling in the consumer crowd, I wouldn’t be surprised if Revolut tries this card quite soon. :wink:

Atom Bank made losses of £42m

Apparently will-i-am’s consultancy is worth £4m :roll_eyes:

83,000 app downloads but only 26,000 customers so not exactly excelling at onboarding potential customers.

1 Like

I downloaded it. Fired it up and thought WTF? I was expecting a bank. I’ve no idea what all this William nonsense is. Deleted it.

2 Likes

Nearly £1bn in savings balances though; they’re getting the money from those they do onboard!

1 Like

Here’s a nice (if inaccurate when it comes to Monzo) round up of the progress of the challengers so far -

3 Likes

What do you think is inaccurate? He definitely focuses more on the negatives with Monzo than with the others, but as far as I can see it’s reasonably accurate

2 Likes

I was referring to the non-subjective bits there - Monzo has >430k users now, not 250k. If I was being picky, the article should probably mention that the pricing for Monzo’s overdrafts hasn’t been finalised yet too.

Also, the £2 maximum charge for Starling’s overdrafts only applies to their unplanned overdrafts but aside from that, it’s a pretty good summary :man_shrugging:

1 Like

Fair enough. Re: user numbers, I hadn’t looked at the article’s date, and thought it had been written months ago because of this:

last week, Tandem announced plans to buy Harrods Bank

That was announced in August. Seems like it might be an article that was written ages ago, but only published last week for some reason.

2 Likes