Jumping in as someone who uses the card a lot overseas, but spends 50% of the year in the UK: The small free amount is a great solution. It encourages people to pay using the card at the point of sale rather than using ATM’s, but still means we can withdraw cash if we have to.
J’aime 
spot on, hoping they see this.
An option 4 that would work for me is having an amount of days per year without a limit where I could use the ATM outside of the UK. After that, a blended fee of up to 3% would apply.
20 days would be sufficient for a 2 week holiday and the occasional weekend away and I could monitor this with a basic counter in the app.
Option 3 seems the fairest by far if that’s sustainable for you?
Then you’ve still got that brilliant benefit for most customers but those who really want to make the most of the service will pay a little.
Surely doing that would be hassle and complication which is a bit much? Plus (and I have no idea), maybe they don’t get these numbers until it’s been paid for and as a result wouldn’t know as it depends on who operates that specific ATM? I’m guessing, ha.
A yearly allowance makes far more sense to me. I use my Monzo card at home and abroad, but if you start charging ATM fee’s I will have to go back to using my Caxton FX card when abroad. There have been numerous times when I’ve had to withdraw more than £200 cash in one trip as many places dont take card or mastercard (Holland loves Maestro cards for some reason), so a bigger yearly allowance would help wit that.
Alternatively people just using their card abroad and not at home should take the charges, if you dont use your card in a certain window in the UK before using it abroad you pay higher fees.
I will probably go with option 1 as the % is very low and far more even for all users, with option 3 once you go over £200 the costs start to pile up a bit.
Ideally a yearly allowance would be best but I can see the issues this would cause the business, 1% fee in Europe isn’t really an issue in the long term and much better than other banks.
£30 is 2% of £1500. That’s the percentage for option 1 if used outside Europe.
I don’t like the approach of £x allowance per month. It’s difficult for users to track and most people going on holiday will only do it say twice a year. This means they lose the allowance from the other months.
1% in Europe, 2% ROW is a lot cleaner.
A yearly fee for the card… unlimited use thereafter
Honestly Monzo loses a lot of benefit by charging for ATM fees abroad. Countries like Germany predominately use cash and some shops and restaurants don’t physically have card readers. I’ve visited Berlin and Hamburg and withdraw a fair bit of money whilst I was there (only four days each) and so this can hit people quite hard. In New York I was charged by every ATM I used because I wasn’t a customer of their bank, and for Monzo to charge too it will again be quite a hit.
I love Monzo and there are definitely more useful features than just the lack of ATM fees but banks like Barclays are catching on to what makes Monzo interesting and are integrating it themselves so that’s another USP gone. I get that ATMs charge to be used but I don’t think it’s right that I have to pay to use my own money. Monzo will make money in other ways, this is one way they could really have been the people’s bank.
Interesting question. Is the problem a surge in people using the card aboard to take cash out via many small transactions? How much of the client base are using their cards for international cash transactions, and is that mirrored by the UK client base?
Personally I’m in favour of a monthly cap of say £200 then a % fee. As we move to a cashless society why do we need to take out cash? On my last 5 trips I’ve only taken cash out twice and that was to pay for a bus and a boat - if I could have used card I would have.
We (you) need to incentivise people to move towards card - a monthly cap does that as they understand the can pay for the majority of things on card and only need to cover the odd bill with cash. If I’m spending more than £20 abroad I expect the retailer to accept card - more so in Europe or cities.
One thing I sometimes use my Monzo card for is to withdraw in EUR and deposit those EUR notes into my EUR account.
Will Monzo provide an international chargeable in-app transfer service like N26?
I agree, a monthly allowance is pointless. I go on holiday a couple of times a year and would like to have the freedom to not worry about charges. I suggest an option in the poll for annual option £2400 as per the £200 per month.
I have voted for number 3 as it seems the most fair. Yet personally I only go away several times a year and it seems unfair that one user could benefit from £2,400 of free transactions if they went away each month (Business User) and a Personal User would only benefit from perhaps £200/400.
It should either be a yearly limit or the allowance should rollover.
Option 4: We lobby for some form of regulation around the fees in general. This is not just a problem with monzo but all banks. Its the same thing with mobile data in other countries which used to be ridiculous but then they regulated what mobile operators could charge. The same idea should apply to ATM fees. Lower fees would benefit everyone as a country would make more in tourism and spend more in their economy if there was some form of consistency with fees
Personally I would go for option 2 if I had no other choice…
But… how about you guys offer a 0% fee to any customer that switches atleast one utility using Onedox from a Monzo lead?
Each year the fee goes back up to 1.5% unless the customer switches another utility…
Surely Monzo are getting a % commission for each switch that takes place, so why not incentivise customers to use the Onedox service. This will certainly cover any fees that are being applied to cash withdrawals.
Everyone’s a winner!
Voting for option 3, it seems to be the most logical. I can only speak for myself here - but I rarely take cash out… The only times I ever walk around with cash is if I’m heading to the chip shop or the barbers … and so far I’ve not spent £200 on a haircut 
Even when I’ve traveled I’ve been fortunate enough (so far) to not need any cash.
So with the ability to spend my money fee-free at POS terminals with the best exchange rate going, I’m loving the look of opt. 3 
A question on aforementioned 3rd option… Is the £200 monthly allowance a monthly allowance? Or a 30-Day rolling allowance? I’d guess the former as it hasn’t been specified as a 30-Day rolling allowance. But I thought I’d best check
Big thumbs up to Monzo 
for being so open and giving the community the decision!
I’d prefer something like a £15/month fee for using Monzo, so I know the bank is well funded and expenses like this wouldn’t trouble the bank.
Why not offer preferential rates for those who deposit a certain amount in their monzo accounts each month, and charge a higher rate for those who use their card immediately abroad and then little to not in the uk?