The Amex eligibility checker is useless in my experience. For both my cards they said not eligible and then I was accepted. Experian or something like that put me at a good chance so I took the chance.
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Thanks, took a gamble earlier and I was approved with a 4.5/10 eligibility.
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Love these. We need some new Amex designs in the UK
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These are horrible. What the Amex centurion looks like when you put him through a Gen Z filter.
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Is anyone else able to edit their Express List options on the AMEX UK site? Itās consistently broken for me, in addition to things like enrolling my card in Apple Pay requires calling into AMEX to get it sorted as it doesnāt offer text verification. When I sign into the site, it always fails to send a one time SMS for verifying my login but email works. Or, my account is simply broken.
Feels very much like Iāve upset them and got on some sort of naughty step. I spoke to their customer services the other day where it was very cold and icy, no idea whatās going on.
On the site once logged in its Home > Account Management > Card Management > Manage Express List.
I just get this every time.
Yes, I can manage mine.
All the places I frequent at have been listed as eligible sites. Once I click add to a site it gets added to the express list with no issues.
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Thanks, yeah seems like something with my account is broken then. I did phone in about it and was brushed off.
It did work for ages, and stopped working about two months ago. The same for the sign in one time password for SMS stopping, and things like Apple Pay enrolment breaking unless I call them.
Wonder if itās worth a complaint. Iāve been with them since 2016, never had an issue, until now.
Absolutely do complain about it, especially if it was working before and now thereās various other things inconveniencing you.
Then maybe then the issue will be directed to the right team to look at. Iāll hazard a guess and say the AMEX customer service team are probably not tech literate to resolve such issues.
I spoke to them about opting out of ācardrefresherā the system at AMEX that tells merchants your new card details when you get a card reissued. They didnāt take kindly to the request, and in fact, so far completely blanked acknowledging my chat, call and letter.
Itās because something Iām not in contract for keeps being renewed opportunistically every year, so I dispute the charge, the merchant comes back saying itās legit but wonāt identify the account the charge is coming from and the cycle repeats over and over. If I knew which Google account the charge was coming from Iād stop it myself but I canāt see it in any of my accounts.
If I then talk to AMEX, they reissue the card, but the likes of Microsoft and Google are the types of merchants who get the updated card details.
I canāt outright block Google as a merchant because I have a legitimate Google Workspace subscription amongst other cloud services. So I keep losing like Ā£50 a year to a flawed system.
Anyway Iāll think about how to word a complaint in the most simple way and will send it special delivery to force their hand to sign for it.
Just following up on my Platinum application, there doesnāt appear to be a hard search thatās been carried out according to my reports. A soft search has appeared however.
Is this the norm for existing cardholders?
When I applied for my Marriott Amex I didnāt get a hard search and I have a BA Amex as well so I assume they go off your existing information/soft search.
Yep, Iāve checked all 3. Experian I have a subscription with as well and I get instant notifications even when a soft search is carried out.
Makes sense if they base it on existing information then.
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Usually within a week for me, maybe a couple of days after the transaction settles.
Agreed, does feel very hit and miss. I too dont have any confidence Iāve actually triggered an offer until the credit hits my statement.
I used my overseas one on Thursday, got an email to say Iād used my benefit a few minutes later. The money was returned on Saturday.
Honestly, yes, Iāve never had a statement credit take longer than about a week, but annoyingly, they might not let you raise it as an issue until youāve waited the full amount of time.
Does the merchant info look vaguely correct and is the specific location you dined at on the list?
What could possibly take 150 days to process 
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So today I was trying pay an Amex balance by their pay by bank transfer service within the Amex app. Monzo is clearly in the drop down list with other banks. I came to a constant error message after it said payment would be processed on Monzo side.
Contacted an agent via the Amex app chat.
But basically they said Monzo is not a bank along with other challenger banks. This took me by surprise they still think thatā¦ anyone had similar issues?
