# \#fraud **URL:** https://community.monzo.com/tag/fraud/66.md [Latest](https://community.monzo.com/latest.md) · [Categories](https://community.monzo.com/categories.md) · [Tags](https://community.monzo.com/tags.md) --- ## [Monzo Slots](https://community.monzo.com/t/monzo-slots/197356)
**Author:** [@Danny](https://community.monzo.com/u/Danny)\ **Replies:** 2\ **Last updated:** [8 September 2026 08:15 UTC](https://community.monzo.com/t/monzo-slots/197356 "2026-09-08T08:15:05Z")
Just seen this wonderful hijack of the Monzo name/branding on Instagram :eyes: :thinking: Clicking the install button https://monogamingo.com leads to Patrick Spins Casino EDIT: Also this video now https://www.… --- ## [SPAM?? Monzo Spin](https://community.monzo.com/t/spam-monzo-spin/194110)
**Author:** [@Macca2009](https://community.monzo.com/u/Macca2009)\ **Replies:** 19\ **Last updated:** [2 August 2026 16:45 UTC](https://community.monzo.com/t/spam-monzo-spin/194110 "2026-08-02T16:45:37Z")
An App on Facebook is trying to say that Monzo Spin is part of Monzo. Is this True? Link to the app --- ## [Attempted Fraud](https://community.monzo.com/t/attempted-fraud/185347)
**Author:** [@WhiteRoses](https://community.monzo.com/u/WhiteRoses)\ **Replies:** 7\ **Last updated:** [20 October 2025 17:14 UTC](https://community.monzo.com/t/attempted-fraud/185347 "2025-10-20T17:14:04Z")
I thought I’d share an attempted defrauding to which I fell victim about a week ago in case others also fall target. The experience left me deeply shaken as I’m usually highly vigilant/tech savvy and have never before fa… --- ## [Accidentally reported fraud use of my card](https://community.monzo.com/t/accidentally-reported-fraud-use-of-my-card/135761)
**Author:** [@por](https://community.monzo.com/u/por)\ **Replies:** 5\ **Last updated:** [14 October 2025 09:50 UTC](https://community.monzo.com/t/accidentally-reported-fraud-use-of-my-card/135761 "2025-10-14T09:50:19Z")
I accidentally reported fraud as I saw a direct debit coming out of my account which I had completely forgotten about. Can I reverse the fraud report? --- ## [Scammed - IBAN](https://community.monzo.com/t/scammed-iban/185344)
**Author:** [@Cleffa](https://community.monzo.com/u/Cleffa)\ **Replies:** 1\ **Last updated:** [13 October 2025 07:46 UTC](https://community.monzo.com/t/scammed-iban/185344 "2025-10-13T07:46:57Z")
Hi there Unfortunately I have been involved in a scam. The only bank details the scammer has is my IBAN, bank name (Monzo) and full name. Is there anything a scammer can do with this information? Should I close my bank… --- ## [Authentication methods](https://community.monzo.com/t/authentication-methods/184336)
**Author:** [@Cormaca](https://community.monzo.com/u/Cormaca)\ **Replies:** 9\ **Last updated:** [17 September 2025 14:49 UTC](https://community.monzo.com/t/authentication-methods/184336 "2025-09-17T14:49:17Z")
Hello all, Last year I was the victim of a fraud attempt. The fraudsters were able to trigger a real Monzo OTP to be sent to my phone number. They then rang me claiming to be from Monzo etc and asking for the code. I hu… --- ## [Fraud - London Borough of Croydon](https://community.monzo.com/t/fraud-london-borough-of-croydon/178683)
**Author:** [@Everytimeidie](https://community.monzo.com/u/Everytimeidie)\ **Replies:** 7\ **Last updated:** [6 May 2025 20:39 UTC](https://community.monzo.com/t/fraud-london-borough-of-croydon/178683 "2025-05-06T20:39:47Z")
Inhave seen on a couple of other posts on Reddit that this has happened to them too. Payments made out of my Monzo account to London Borough of Croydon. It happened overnight, so I reported it to Monzo as soon as I re… --- ## ['Monzo Business Fraud Team' phone call SCAM\*\*](https://community.monzo.com/t/monzo-business-fraud-team-phone-call-scam/147750)
**Author:** [@ST](https://community.monzo.com/u/ST)\ **Replies:** 24\ **Last updated:** [20 May 2023 11:07 UTC](https://community.monzo.com/t/monzo-business-fraud-team-phone-call-scam/147750 "2023-05-20T11:07:51Z")
Hello Monzo community, 6 days ago I was a victim of a very sophisticated APP fraud. I am absolutely devastated. I am normally super careful and I can spot these scams a mile off, not this time, gutted. I now know Monzo … --- ## [Facebook Scam](https://community.monzo.com/t/facebook-scam/177431)
**Author:** [@JasmineC](https://community.monzo.com/u/JasmineC)\ **Replies:** 1\ **Last updated:** [6 April 2025 17:06 UTC](https://community.monzo.com/t/facebook-scam/177431 "2025-04-06T17:06:32Z")
I fell for a Facebook scam last week, it was a sponsored post that I thought had been shared by a friend. I realised once I made the initial purchase as I was sent a suspicious link to ‘complete the purchase’. I did not … --- ## [I have a Cifas Marker and can’t open any kind of Bank Account](https://community.monzo.com/t/i-have-a-cifas-marker-and-can-t-open-any-kind-of-bank-account/170129)
**Author:** [@Samuel1999](https://community.monzo.com/u/Samuel1999)\ **Replies:** 83\ **Last updated:** [19 March 2025 14:19 UTC](https://community.monzo.com/t/i-have-a-cifas-marker-and-can-t-open-any-kind-of-bank-account/170129 "2025-03-19T14:19:47Z")
Hello everyone, i have a Cifar marker since April 2021 when Starling bank reported me to Cifas as i tried to open a bank account with them using a Fake bank statement as proof of address They opened my account and then … --- ## [Debit Card Dispute Timeframe Unacceptable](https://community.monzo.com/t/debit-card-dispute-timeframe-unacceptable/174453)
**Author:** [@Wwildmmarcus](https://community.monzo.com/u/Wwildmmarcus)\ **Replies:** 1\ **Last updated:** [30 January 2025 06:36 UTC](https://community.monzo.com/t/debit-card-dispute-timeframe-unacceptable/174453 "2025-01-30T06:36:07Z")
I have been trying to figure out why it has been over a week ago I created a dispute that has had no work since. No one in chat seems to be able to help. I am locked out of my debit card for a week now with no answer o… --- ## [Bank closures](https://community.monzo.com/t/bank-closures/171084)
**Author:** [@Will3](https://community.monzo.com/u/Will3)\ **Replies:** 45\ **Last updated:** [16 November 2024 12:45 UTC](https://community.monzo.com/t/bank-closures/171084 "2024-11-16T12:45:37Z")
Hi everyone I’m a 17 year old college student. Recently I had my bank accounts closed, Monzo and Lloyds, without knowing any reason why, I tried opening starting but I was told they could not offer me an account without … --- ## [Fraudulent charges drained my account; Monzo not responding via chat or email and nobody answers the phone](https://community.monzo.com/t/fraudulent-charges-drained-my-account-monzo-not-responding-via-chat-or-email-and-nobody-answers-the-phone/170651)
**Author:** [@theblueangel](https://community.monzo.com/u/theblueangel)\ **Replies:** 10\ **Last updated:** [8 November 2024 12:23 UTC](https://community.monzo.com/t/fraudulent-charges-drained-my-account-monzo-not-responding-via-chat-or-email-and-nobody-answers-the-phone/170651 "2024-11-08T12:23:23Z")
2 1/2 days ago someone fraudulently drained my Monzo account of all the money that was in it ($1210) with very sketchy charges that were all presented to Monzo with a wrong address attached, yet they were all approved de… --- ## [Monzo Customer Support is so poor, it might finally make me leave](https://community.monzo.com/t/monzo-customer-support-is-so-poor-it-might-finally-make-me-leave/153135)
**Author:** [@dartiss](https://community.monzo.com/u/dartiss)\ **Replies:** 5\ **Last updated:** [8 November 2024 11:33 UTC](https://community.monzo.com/t/monzo-customer-support-is-so-poor-it-might-finally-make-me-leave/153135 "2024-11-08T11:33:37Z")
So, background - I cancelled a virtual card some time ago but I keep getting declined transactions which have nothing to do with me (most are from stores in the US, such as Target, for example). I’ve just ignored them as… --- ## [Fraud- Any Advice/help?](https://community.monzo.com/t/fraud-any-advice-help/170072)
**Author:** [@Dec1908](https://community.monzo.com/u/Dec1908)\ **Replies:** 6\ **Last updated:** [14 October 2024 20:34 UTC](https://community.monzo.com/t/fraud-any-advice-help/170072 "2024-10-14T20:34:00Z")
Hi I recently had my card and phone compromised. (Not quite sure how) I noticed on My HSBC loads of little transactions for small amounts £2.99-£19.99. They got quicker in frequency until my bank account was empty and I … --- ## [Scam Specialists - how long should it take?](https://community.monzo.com/t/scam-specialists-how-long-should-it-take/169776)
**Author:** [@annabelm23](https://community.monzo.com/u/annabelm23)\ **Replies:** 18\ **Last updated:** [10 October 2024 21:00 UTC](https://community.monzo.com/t/scam-specialists-how-long-should-it-take/169776 "2024-10-10T21:00:14Z")
Today while purchasing a car (well trying to) the payment was flagged as needing to be checked by Scan Specialists to make sure its not fraudulent As I’m in the dealershop waiting to pay so I can drive the car home I ca… --- ## [Beware Flex Scam](https://community.monzo.com/t/beware-flex-scam/169297)
**Author:** [@Mountainman](https://community.monzo.com/u/Mountainman)\ **Replies:** 17\ **Last updated:** [3 October 2024 09:13 UTC](https://community.monzo.com/t/beware-flex-scam/169297 "2024-10-03T09:13:43Z")
Hello everyone, Beware of a flex scam that has just happened. It was a very sophisticated scam and something I am ashamed I have fallen for as I am usually very vigilant. An unknown charge of £21.40 came off my Flex a… --- ## [Received card at my address for random person?! (Fraud?)](https://community.monzo.com/t/received-card-at-my-address-for-random-person-fraud/169375)
**Author:** [@Alexpinna](https://community.monzo.com/u/Alexpinna)\ **Replies:** 2\ **Last updated:** [30 September 2024 17:43 UTC](https://community.monzo.com/t/received-card-at-my-address-for-random-person-fraud/169375 "2024-09-30T17:43:17Z")
So today I received a Monzo card addressed to someone else… not anyone who lives at our house. They have presumably used this address to apply for an account and even without the monzo card could presumably use virtual … --- ## [My account has been blocked for over 19 hours!](https://community.monzo.com/t/my-account-has-been-blocked-for-over-19-hours/151426)
**Author:** [@Raju](https://community.monzo.com/u/Raju)\ **Replies:** 4\ **Last updated:** [26 September 2024 15:29 UTC](https://community.monzo.com/t/my-account-has-been-blocked-for-over-19-hours/151426 "2024-09-26T15:29:04Z")
My account has now been frozen for over 19 hours - even after providing information the transaction was not fraudulent I was paying a legitimate organisation, I have a personal event tomorrow and a life-changing event in… --- ## [Business Acount Fraud](https://community.monzo.com/t/business-acount-fraud/168823)
**Author:** [@thenapking](https://community.monzo.com/u/thenapking)\ **Replies:** 3\ **Last updated:** [19 September 2024 08:59 UTC](https://community.monzo.com/t/business-acount-fraud/168823 "2024-09-19T08:59:49Z")
I got hit today by a scammer pretending to be from the Monzo Business Fraud Team. I did not know that Monzo never calls you. This seems very similar to the scam discussed in this thread: 'Monzo Business Fraud Team' pho… --- ## [It’s the third card I got in less than a month and keep getting my details leaked](https://community.monzo.com/t/it-s-the-third-card-i-got-in-less-than-a-month-and-keep-getting-my-details-leaked/167859)
**Author:** [@hugoarmando](https://community.monzo.com/u/hugoarmando)\ **Replies:** 11\ **Last updated:** [12 September 2024 10:52 UTC](https://community.monzo.com/t/it-s-the-third-card-i-got-in-less-than-a-month-and-keep-getting-my-details-leaked/167859 "2024-09-12T10:52:20Z")
I contacted Monzo last week about a active card check and attempted payments made on my card which was not me. As a result, monzo canceled my card and sent me a new one, the exact same thing happened on the new card on t… --- ## [PSR performance report and preventing Authorised Push Payment fraud at Monzo](https://community.monzo.com/t/psr-performance-report-and-preventing-authorised-push-payment-fraud-at-monzo/155476)
**Author:** [@AshleyH](https://community.monzo.com/u/AshleyH)\ **Replies:** 51\ **Last updated:** [3 September 2024 21:28 UTC](https://community.monzo.com/t/psr-performance-report-and-preventing-authorised-push-payment-fraud-at-monzo/155476 "2024-09-03T21:28:47Z")
Hey, I’m Ashley and I look after fraud, disputes and our fincrime operations teams at Monzo. I wanted to drop by to share an update on some new fraud data that the Payment Systems Regulator (PSR) has published today. Th… --- ## [Fraud Advice Required](https://community.monzo.com/t/fraud-advice-required/167592)
**Author:** [@David05](https://community.monzo.com/u/David05)\ **Replies:** 9\ **Last updated:** [21 August 2024 05:57 UTC](https://community.monzo.com/t/fraud-advice-required/167592 "2024-08-21T05:57:54Z")
Hi All, On 18th June, I had 4 fraudelant transactions made from my Monzo account. 1 x £6,021.67 3 x £500 each to the same company. Total of £7521.67 Normally, if I complete a transaction, I have to verify it in the … --- ## [Scam on Flex—no "Something is wrong" option](https://community.monzo.com/t/scam-on-flex-no-something-is-wrong-option/167069)
**Author:** [@fegug](https://community.monzo.com/u/fegug)\ **Replies:** 0\ **Last updated:** [9 August 2024 14:11 UTC](https://community.monzo.com/t/scam-on-flex-no-something-is-wrong-option/167069 "2024-08-09T14:11:58Z")
Hello, a transaction just went through on my Monzo Flex—an obvious scam. I tried looking for the “Something is wrong” button but it’s not there. Trying to report it through the helpdesk while I froze my card, but they t… --- ## [Active Card Check from an Unrecognised Merchant](https://community.monzo.com/t/active-card-check-from-an-unrecognised-merchant/112784)
**Author:** [@That\_Oli](https://community.monzo.com/u/That_Oli)\ **Replies:** 17\ **Last updated:** [25 July 2024 13:23 UTC](https://community.monzo.com/t/active-card-check-from-an-unrecognised-merchant/112784 "2024-07-25T13:23:41Z")
Hi all, I had a curious thing happen: an active card check from an unknown merchant, “HNCFUEA YI” for $0.00 Monzo app shows it as being based in Winfield Texas (I’m UK based and not purchased anything recently from Amer… --- ## [Card keeps getting cloned ](https://community.monzo.com/t/card-keeps-getting-cloned/165894)
**Author:** [@Amf9](https://community.monzo.com/u/Amf9)\ **Replies:** 1\ **Last updated:** [15 July 2024 08:41 UTC](https://community.monzo.com/t/card-keeps-getting-cloned/165894 "2024-07-15T08:41:15Z")
Hi, Have had recent issues with my card being used in the USA - I’m UK based. 6 weeks ago my card was used at a UK online grocery store. Stopped the payment and got a new card. Have had issues with merchant check ID i… --- ## [Payments from unknown merchant](https://community.monzo.com/t/payments-from-unknown-merchant/165776)
**Author:** [@Bart](https://community.monzo.com/u/Bart)\ **Replies:** 2\ **Last updated:** [11 July 2024 15:55 UTC](https://community.monzo.com/t/payments-from-unknown-merchant/165776 "2024-07-11T15:55:23Z")
Hello - I got a few payments from merchants I do not know and I have not been in that area for years. I looked up my online orders and there is nothing that matches them. I have flagged the payments and Monzo blocked my… --- ## [Fraudulent flex charges](https://community.monzo.com/t/fraudulent-flex-charges/165690)
**Author:** [@markw](https://community.monzo.com/u/markw)\ **Replies:** 3\ **Last updated:** [9 July 2024 17:30 UTC](https://community.monzo.com/t/fraudulent-flex-charges/165690 "2024-07-09T17:30:45Z")
Yesterday I had two charges on my flex for the same amount shortly after a failed transaction on my personal account due to insufficient funds. I’ve reported fraud on the failed transaction, but I can’t select flex tran… --- ## [Warning - Fraud Experience](https://community.monzo.com/t/warning-fraud-experience/161967)
**Author:** [@JoKerr84](https://community.monzo.com/u/JoKerr84)\ **Replies:** 8\ **Last updated:** [6 May 2024 23:00 UTC](https://community.monzo.com/t/warning-fraud-experience/161967 "2024-05-06T23:00:02Z")
On 28th March I was at home when I noticed two active card checks on my personal current account from Ocado, which I didn’t do, so I froze the card. Within 10 minutes of this and me looking at the Monzo website for help… --- ## [“Monzo business fraud team” phone call SCAM](https://community.monzo.com/t/monzo-business-fraud-team-phone-call-scam/155890)
**Author:** [@TomDL](https://community.monzo.com/u/TomDL)\ **Replies:** 2\ **Last updated:** [6 May 2024 22:24 UTC](https://community.monzo.com/t/monzo-business-fraud-team-phone-call-scam/155890 "2024-05-06T22:24:22Z")
Hello Monzo community, 13 days ago I was a victim of a sophisticated APP fraud which has left be absolutely devastated and struggling immensely financially. I now know Monzo never call you out the blue and they send a m… [Next page](https://community.monzo.com/tag/fraud/66.md?match_all_tags=true&page=1&tags%5B%5D=fraud)