# Why can't I order a new card?

**URL:** <https://community.monzo.com/t/why-cant-i-order-a-new-card/135244>\
**Category:** Help\
**Created:** [7 July 2022 09:49 UTC](https://community.monzo.com/t/why-cant-i-order-a-new-card/135244 "2022-07-07T09:49:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RichiecCUK](https://avatars.discourse-cdn.com/v4/letter/r/f14d63/32.png) [@RichiecCUK](https://community.monzo.com/u/RichiecCUK)\
**Post date:** [7 July 2022 09:49 UTC](https://community.monzo.com/t/why-cant-i-order-a-new-card/135244/1 "2022-07-07T09:49:41Z")

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My card stopped working for contactless payments and also has a crack down it.

I went on the app and searched for ordering a new one but the button that’s tell you to order a replacement card doesn’t work.

Can anyone help me please?

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**Author:** ![Anarchist](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/anarchist/32/27895_2.png) [@Anarchist](https://community.monzo.com/u/Anarchist)\
**Post date:** [7 July 2022 09:53 UTC](https://community.monzo.com/t/why-cant-i-order-a-new-card/135244/2 "2022-07-07T09:53:21Z")

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You are only going to get a new card by contacting Monzo, so I’d get on to them first.

While you are waiting, have you tried reinstalling the app?