# When every I create a monzo account it says this when verify my number

**URL:** <https://community.monzo.com/t/when-every-i-create-a-monzo-account-it-says-this-when-verify-my-number/89747>\
**Category:** Help\
**Created:** [20 January 2020 10:00 UTC](https://community.monzo.com/t/when-every-i-create-a-monzo-account-it-says-this-when-verify-my-number/89747 "2020-01-20T10:00:14Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Ak007123](https://avatars.discourse-cdn.com/v4/letter/a/9de0a6/32.png) [@Ak007123](https://community.monzo.com/u/Ak007123)\
**Post date:** [20 January 2020 10:00 UTC](https://community.monzo.com/t/when-every-i-create-a-monzo-account-it-says-this-when-verify-my-number/89747/1 "2020-01-20T10:00:15Z")

</div>

Iv tryed del the app and much more

 ![image](https://global.discourse-cdn.com/monzo/original/3X/c/0/c03cc20d700b4432844d2f8eb05e58e648eeca84.jpeg)

---

<div class="post-metadata">

**Author:** ![kolok](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/kolok/32/46634_2.png) [@kolok](https://community.monzo.com/u/kolok)\
**Post date:** [20 January 2020 10:24 UTC](https://community.monzo.com/t/when-every-i-create-a-monzo-account-it-says-this-when-verify-my-number/89747/2 "2020-01-20T10:24:16Z")

</div>

Hi,

Have you started the sign up process before? If yes that may be the issue,

Email [help@monzo.com](mailto:help@monzo.com) to get it sorted.

---

<div class="post-metadata">

**Author:** ![James2DB](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/james2db/32/47940_2.png) [@James2DB](https://community.monzo.com/u/James2DB)\
**Post date:** [20 January 2020 11:49 UTC](https://community.monzo.com/t/when-every-i-create-a-monzo-account-it-says-this-when-verify-my-number/89747/3 "2020-01-20T11:49:56Z")

</div>

If you had an account in the beta that might be why try support is the only option that what happens to me but they sorted it over chat you can ring for a fast response.