Like I said, many people are not as savvy as you. They’re probably much better at stuff you don’t know about, but when it comes to computers, internet and banking, it’s not as obvious to them as it is to you. (Or I)
As @DaveTMG says, even experienced people / businesses get caught out from time to time.
So I was sat in Natwest earlier waiting for my fiancee to withdraw some cash when I heard something along these lines:
Customer: It hasn’t appeared in the app yet
Customer Service Assistant: Well sometimes it takes a few days to appear in there, it’s worth bearing in mind that the information in the app is the same information that appears on our system and it takes a few days until we can see it too.
My point is I then went in tesco to do shopping and my transaction appeared instantly, isn’t it nice to use a bank that is built on modern systems that allow up to date transactions for both customers and staff
On holiday at the moment.
Unfortunately it turns out I need the iban for an account I rarely use. Can’t get in since I have no idea what the stupid security details are.
I can understand extra security for transfers but all I want is the account details!
I hate Santander’s app! They are so unreliable as well…I’ve got a Direct Debit for my credit card…which they just decided not to process this month due to changing my details so I’ve have to do it manually!!
My most annoying thing with legacy banks and other utilities is phoning about something, and whilst on hold being told that I can have many queries answered or actioned online. Yet the reason I’m on the phone to you is to do something that cannot be done online.
Okay, so shifted some money out of a legacy bank’s current account ready to close it. Then found out it is not possible to close it online, and have to ring them. Took a while to get round to that, and forgot about a standing order, so they charged my £10 fee for that. I then made sure there was £10 in the account and then rang them to close the account. Apparently they can’t close it if the balance isn’t zero! I have to wait until the fee is taken in two weeks time, and then phone again.