A good number of emergency services are using an actual baggage handling system from the 1980’s. If you think lobbying them will grow the magic money tree that they’ve been hiding in the face of continuous cuts from government where their funding comes from then go ahead and lobby.
This is the perfect example of a (well intentioned I know) private individual/company making a statement on a system they know nothing about. It’s not as easy as “oh yeah we should just change our system” because you need money and time and actually for emergency services we can’t have “downtime” to upgrade or to change systems over because we need to be there every second of every day.
Change in these situation takes actual decades. Literal decades. We need solutions that actually take that into account, instead of just very… easy to say but not easy to actually realistically do solutions.
I have zero affinity towards W3W, but until someone comes along with an actual credible alternative that has been shown to work, fits in with current working practices, fits in with already squeezed budgets for the public sector then I’ll at least defend the fact it fits in with all of the above.
I appreciate your aversion within a non-emergency services setting, but I just honestly wish you could spend just one hour listening to how people in emergencies actually behave. They often forget their own telephone number and on numerous occasions people have forgotten their own house number. They remember the local park though, or the local street name, or the local name of the small path running alongside the cemetery - because they are words.
Reading three words will always be easier than reading 12 digits in a specific order, and sorry to be blunt (!!) but I don’t care what people think should work, but rather I care about what actually works