What to do with declined payments today


(Umar Sheikh) #1

Hi everyone

I bought coffee in the morning near my workplace and the payment went through fine however it’s showing up as being declined on the app. What should we do when this happens? I can easily pop into the coffee shop and pay them what I owe.


(Colin Robinson) #2

They might be a bit busy but I’d recommend sending :monzo: a message through the app.


(Tristan Thomas) #4

Hey @umarsheikh,

Sorry about that! If you drop us a message through in-app chat now, we can make sure all is fine :smiley:


(Umar Sheikh) #5

Coolio will do now, thanks!