I think my post is probably better in this thread
I’ve taken the plunge, and put in my switch today to go #fullmonzo!
I’ve been here at Monzo before, but just couldn’t get behind it at that point. I had concerns, but the amazing customer service team emailed me and put me completely at ease!
For a long time, I looked at Starling as this Fintech pioneer that could be trusted with your money and where you know it’d be cast iron safe. The constant marketing promotion, and their CEO constantly in the media promoting the brand I think is a root case of this. Although, I now know that Monzo have the exact same FSCS protection in place.
However by the customer service at Starling, I feel as though I was treated worse than any high street bank I’ve ever come into contact with and my whole experience there just leaves a sour taste.
I completely misjudged Monzo, and realised it is here who is completely changing the face of banking. The whole customer centric approach is what all other banks could learn from. The basic compassion offered to everybody is testament to the ethos of the whole team, and excellent work they’re doing. It doesn’t matter how amazing a product is, if you don’t have a customer centred focus, you will not appeal to the masses.
Bravo to the whole team, very happy after a few bumps in the road to now make Monzo my main bank account and very excited to be on the journey with you all and seeing how the bank continues to grow