The reason I ask is I made an unimportant support request earlier which took a while to be answered, I was asked to confirm my ID which I did and then the support member went away. Does my request get passed on? Am I waiting indefinitely for her to come back or should I put the request through again?
Seems a bit strange that this kind of thing would happen. I wouldn’t be happy if my traditional bank put me on hold mid conversation and never came back
This caused an issue for me a while back. I don’t believe it’s picked up until you send another message! I waited over 24 hours for a reply as the person I relied to had finished his shift.
I’m the other end of the spectrum. I logged a Support request and was helped. Told the agent that was everything and said goodbye and a few hours later another member of the team messaged me and asked if everything was still okay and did I need anything