Just seen this:
Wouldn’t better wording be ‘Lost your phone or card’?
I guess if you’ve lost your phone, you can call the number on the card.
If you’ve lost your card, you can contact CS through the app on your phone.
But I see what you are saying…
It’s more that the wording currently reads ‘use this if you’ve lost your card and your phone’, whereas it can be used if you’re only missing one.
I think that link is genuinely for if you have lost both, as you don’t need to go to the website if you’ve only lost one of them
But the web interface is designed for if you’ve lost either, not both… Surely!?!
The web interface is really designed primarily for the case where you’ve lost both.
If you’ve just lost your card, use your phone to freeze it.
If you’ve just lost your phone, there’s usually no need to freeze your card.
Of course, there are some other use cases but this is the main one and why the text reads as it does in the footer
What @/kieranmch said
Cool - thanks for clarifying. Just reads better to me as ‘or’!