Web log on for easy card freeze and simple profile actions

Hi @_kejk, that’s a really sensible thing to ask for. Thanks!

Currently, the solution is to send us an email or call the customer support phone number. One of our lovely agents would verify that you are you and then freeze your card in your behalf. It gets the job done but I appreciate it feels a bit too “legacy bank”.

What we have in the roadmap is precisely what you are suggesting, a simple web portal where you can log in using a friend’s phone and you can freeze the card and order a replacement by yourself. Not sure when we’ll build it, but it’s definitely on the list :slight_smile:

4 Likes