We’re working on joint accounts!

UK Monzo Chat News & Updates
296

Regarding Pot-to-Pot transfers – “you can now move money between personal and joint accounts Pots directly (something we know was a big bug-bear for you!)” in post #1 by @georgiajohnson

About 10 days ago, I was able to make a withdrawal from my (personal) Instant Access Savings Pot and, much to my delight, I found that I could choose either our Joint Monzo account or my Personal Monzo account to receive the funds - I chose the Joint Monzo and that worked fine. The funds actually went Savings > Personal then Personal > Joint (i.e. as 2 actions) rather than directly Savings > Joint in one action, but whatever - I only had to do 1 action to achieve what used to require 2 actions. Result.

But today my Personal Monzo account is the only possible destination for a withdrawal from the Instant Access Savings Pot.

Curious to understand why this particular action has changed back to how it used to be!
Was it something that shouldn’t have been allowed to happen?
Or has something unforseen been discovered about doing this?

Anybody else noticed this?

297

The roll out started, then paused. So probably related to that.

298

Ah, did it? Presumably the old “rollout rollback” scenario then?!

299

Unfortunately still being declined for a joint account unfortunately :smiling_face_with_tear:

300

Were you also able to apply once the “changes to JA” stuff went live last month? My application sat in pending essentially for 3 weeks before they declined.

No rational at all on this. Incredibly frustrating.

301

Yeah, this is what happened to me, incredibly frustrating, specially since it went from saying I couldn’t have one to then allowing me to apply

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303

Custom categories for joint please :sob::sob::sob::pray:

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307

So you couldnt open - and you appealed?

308

Its been driving me round the bend for weeks now.

309

There’s nothing you can do and no point stressing about it, that’s the answer.

You could try Starling?

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310

You can’t anymore I don’t think. Previously you were able to do this via the app. You could never directly add to wallet as you would need to activate it in card first.

But I think they’ve changed it and you now need to wait for the physical card to arrive.

312

Being able to pay from pots from virtual cards (would be great to create a groceries pot that food shopping is paid from) and having custom categories would make Plus/Premium on my JA an instant purchase, if available.

Quite late to using a bills pot to pay direct debits, but really loving the functionality and clarity over what is ringfenced for committed outgoings.

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313

I have Starling - I hate it. haha

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314

Thanks my friend - I have emailed the review team, so will await the response

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316

Didn’t your Mrs have an account and close it? Or am I getting you mixed up with someone else?

318

So it’s slightly different to @Scott89, he has an account and can’t get the joint part.

320

Correct - I have personal, business, flex, and monzo loan… but they wont give me a joint account!

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321

This. Any update on when that might land from Monzo staff?..

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322

I sometimes make a purchase on the wrong card/account. It would be awesome if you could move the transaction to the other account within a certain timeframe. Similar to how you can flex payments after they are made.

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323

Maybe check out Curve card, you can do exactly that.

1 Like