# Verifying account information UK

**URL:** <https://community.monzo.com/t/verifying-account-information-uk/113667>\
**Category:** Help\
**Created:** [17 February 2021 16:34 UTC](https://community.monzo.com/t/verifying-account-information-uk/113667 "2021-02-17T16:34:08Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jamil88](https://avatars.discourse-cdn.com/v4/letter/j/e47774/32.png) [@jamil88](https://community.monzo.com/u/jamil88)\
**Post date:** [17 February 2021 16:34 UTC](https://community.monzo.com/t/verifying-account-information-uk/113667/1 "2021-02-17T16:34:08Z")

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Hi, I’ve opened a Monzo account and it has been over 7 days and my account is still under verification. Some of my friends have said it should only take 2 days at the maximum. I’m not sure if my account is stuck. I’ve tried contacting Monzo but I haven’t received any feedback. Is anyone else experiencing the same problem and can anyone help me, please?

Thanks

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**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\
**Post date:** [17 February 2021 16:43 UTC](https://community.monzo.com/t/verifying-account-information-uk/113667/2 "2021-02-17T16:43:47Z")

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Hi. Welcome.

All you can do is wait unfortunately. Sometimes there is something in your application that means it needs a manual check, which is why it’s taking longer.

As you can’t get into the app, you can’t talk to support. You could email [help@monzo.com](mailto:help@monzo.com) but you’ll get a response on your application before you get a reply to your email.

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**Author:** ![jamil88](https://avatars.discourse-cdn.com/v4/letter/j/e47774/32.png) [@jamil88](https://community.monzo.com/u/jamil88)\
**Post date:** [17 February 2021 17:01 UTC](https://community.monzo.com/t/verifying-account-information-uk/113667/3 "2021-02-17T17:01:15Z")

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Bit fustrating but will contact them and wait

Thanks

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**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\
**Post date:** [17 February 2021 18:19 UTC](https://community.monzo.com/t/verifying-account-information-uk/113667/4 "2021-02-17T18:19:37Z")

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Worth a shot but I’m sure if they needed anything they’d have contacted you first. So I wouldn’t expect other than a generic message similar to the one above about additional checks and 🔜