Verify identity on phone switch

Issue: Hey I recently switched to pixel 6a with the new android 13 os. When I switched my Monzo app as well, it asked for a video confirmation of my identity. The video part worked well but it didn’t seem to record any audio

Details to reproduce: switch to pixel6a android 13 and login to Monzo app
OS: Android
Device: Pixel 6a
App Version: latest. Nov 24 2022


It’ll be fine I’m sure

Did you have your phone on mute when you replayed the video?

1 Like

Yeah. Did check the volume. Also tried with earphones. Still no sound.
However, I just sent the video as is and got verified today. Don’t really know if they didn’t check the sound or if they could hear it but I couldn’t.