# Verification way beyond 48 hours **URL:** \ **Category:** Help\ **Created:** [3 July 2018 19:04 UTC](https://community.monzo.com/t/verification-way-beyond-48-hours/41478 "2018-07-03T19:04:53Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Purge117](https://avatars.discourse-cdn.com/v4/letter/p/8edcca/32.png) [@Purge117](https://community.monzo.com/u/Purge117)\ **Post date:** [3 July 2018 19:04 UTC](https://community.monzo.com/t/verification-way-beyond-48-hours/41478/1 "2018-07-03T19:04:53Z")
Hi, So I’ve unfortunately fallen at the first hurdle of joining the Monzo way of life ☹ I started my verification on June 22nd (approx 285 hours). I have since contacted support twice via email. I’ve been told that there is nothing to worry about and that my account will be verified soon. I understand that backlogs are a thing, but I’d just like some more info as to what is causing the delay. Is there an increase in demand? Is my verification video not suitable? Are the photos of my ID not valid? Any help would be greatly appreciated. Can’t wait to get started! Thanks! ---
**Author:** ![patrice58](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/patrice58/32/15708_2.png) [@patrice58](https://community.monzo.com/u/patrice58)\ **Post date:** [3 July 2018 19:09 UTC](https://community.monzo.com/t/verification-way-beyond-48-hours/41478/2 "2018-07-03T19:09:20Z")
I’m sure it’s probably just a backlog, as if if was any thing else you would of quickly been notified. If you want to have a chat with the staff from Monzo you can get it touch via [monzo.com/help](http://monzo.com/help) ---
**Author:** ![Venomx](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/venomx/32/60947_2.png) [@Venomx](https://community.monzo.com/u/Venomx)\ **Post date:** [3 July 2018 20:09 UTC](https://community.monzo.com/t/verification-way-beyond-48-hours/41478/3 "2018-07-03T20:09:54Z")
As Above, or try calling customer services ? ---
**Author:** ![patrice58](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/patrice58/32/15708_2.png) [@patrice58](https://community.monzo.com/u/patrice58)\ **Post date:** [3 July 2018 20:12 UTC](https://community.monzo.com/t/verification-way-beyond-48-hours/41478/4 "2018-07-03T20:12:59Z")
That will work as well! Their number is 0800 8021 281 or 020 3872 0620 ---
**Author:** ![anon77734705](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@anon77734705](https://community.monzo.com/u/anon77734705)\ **Post date:** [3 July 2018 20:20 UTC](https://community.monzo.com/t/verification-way-beyond-48-hours/41478/5 "2018-07-03T20:20:58Z")
Just DMed you so we can have a look at what’s going on ---
**Author:** ![patrice58](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/patrice58/32/15708_2.png) [@patrice58](https://community.monzo.com/u/patrice58)\ **Post date:** [3 July 2018 20:24 UTC](https://community.monzo.com/t/verification-way-beyond-48-hours/41478/6 "2018-07-03T20:24:21Z")
That’s great Beth. Hopefully he gets the help he needs. ---
**Author:** ![Purge117](https://avatars.discourse-cdn.com/v4/letter/p/8edcca/32.png) [@Purge117](https://community.monzo.com/u/Purge117)\ **Post date:** [3 July 2018 20:27 UTC](https://community.monzo.com/t/verification-way-beyond-48-hours/41478/7 "2018-07-03T20:27:22Z")
Thanks for all the help. I contacts customer services, spoke to an actual person who was very helpful and only an hour later my card is on its way. This is how banking should be! ---
**Author:** ![anon1267653](https://avatars.discourse-cdn.com/v4/letter/a/e68b1a/32.png) [@anon1267653](https://community.monzo.com/u/anon1267653)\ **Post date:** [3 July 2018 22:55 UTC](https://community.monzo.com/t/verification-way-beyond-48-hours/41478/8 "2018-07-03T22:55:57Z")
I joined over the weekend and card arrived today, not sure what’s taking so long for you