Verification process over 48 hours

[Ahmedzaki786]

Hi
My verification process is taking a long time
It has been more then 48 hours now
I Have emailed support around 40 hours ago and received a reply that there is no issue and my verification will end soon but it has been around 36 hours now and still nothing happened

Just want to check if anyone else had this experience and what’s the timeline?

I did email support again yesterday evening but still no reply

Thanks for your help in advance

[simonb]

Hi Ahmed, so sorry about this!

I’ll follow up with you privately about this to get some details so we can investigate