# Verification code not working!

**URL:** <https://community.monzo.com/t/verification-code-not-working/37115>\
**Category:** Help\
**Created:** [1 May 2018 10:31 UTC](https://community.monzo.com/t/verification-code-not-working/37115 "2018-05-01T10:31:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![anon61580770](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@anon61580770](https://community.monzo.com/u/anon61580770)\
**Post date:** [1 May 2018 10:31 UTC](https://community.monzo.com/t/verification-code-not-working/37115/1 "2018-05-01T10:31:25Z")

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I’m trying to set up my new monzo card (yay!) but the verification code I am getting isn’t working. It just says oops something went wrong? But I am receiving the codes and inputting them correctly? Halp pls!

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**Author:** ![anon77734705](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@anon77734705](https://community.monzo.com/u/anon77734705)\
**Post date:** [1 May 2018 10:50 UTC](https://community.monzo.com/t/verification-code-not-working/37115/2 "2018-05-01T10:50:57Z")

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Hello @anon61580770

I’m really sorry about this!

It’s best to contact us in the app or email [help@monzo.com](mailto:help@monzo.com) so we can see what’s going on on our end!