One of the requirements of cheque deposits is that the sortcode and account number of the destination must be written on the back of the cheque, however this isn’t specified in the list of requirements.
This can result in delays of days and even weeks for some customers who didn’t do this.
Details to reproduce:
On the main dashboard, click on ‘Add Money’ and select ‘Cheque Deposit’.
Click on ‘Yes, pay in now’
In the list of instructions, notice how there is no requirement to write the account details of the destination account on the back.
Writing your account number and sort code on the back is only needed if sending the cheque to Monzo via post (your cheque is over £500). If it’s being done in-app, you don’t need to provide your account details as it will be linked to your account automatically.
When you are going through the “pay in cheque” flow within the app, it will ask you if the cheque is over £500 or not. What you choose will determine which “pay in cheque” screen you see. In-app and via post instructions are different.
Oh really? In that case, I’ll delete this post. I created this because Monzo’s AI chatbot says that the account details need to be on the back - and this was also echoed by a member of customer services. I guess my mistake was trusting what they said
The answer might have been correct depending on how you worded the question - if you asked “How do I send in a cheque/What do I need to do to send a cheque to you” then they would need your details on the back of the physical cheque you send them. If however, you asked “How can I electronically deposit a cheque/How do I scan a cheque to you” then it would be incorrect.
“Automated” systems (such as AI and “have to follow script” humans) tend to be keyword based and so “send a cheque” and “scan a cheque” would technically have different answers.
Doug_hboy
(Always be alert because the World always needs lerts.)
7
SCN & a/c number were written on the back of cheques when they were paid in over the counter. This was certainly the case when I worked in a well known clearing back a long time ago.
