Using Monzo everywhere: improving merchant acceptance

(If there's the wrong end of a stick, you'll find me holding it.) #164

It might be a non visa card thing. I’m sure I’ve used those machines in the past without problem (before I had a Monzo card).

(Rika Raybould) #165

For the Barclays branch issue, could anybody describe/take a picture of the machine where your Monzo card isn’t working?

I have a feeling that it could be one of the in-branch machines that only works with Barclays issued cards. If it isn’t, we’ll still need that information (along with branch details) to narrow down the issue with Barclays. :slightly_smiling_face:


I never understood why some sites split debit and credit cards of networks… maybe back when they charged different amounts for credit/debit, but now they can’t do that I really can’t see the point of splitting them.

Honestly, I don’t see the point in making you choose a card network at all - unless they’re sending your details to different acquirers depending on the network…?


(Kolok) #167

My guess would be because when they used to be able to charge fees if it was a credit card, so you would select which one so they could show you the total with the correct surcharge.
But the acquirer reason also makes sense.

(Simmy) #168

Correct, it was an in-branch machine

(Foxy) #169

Odd, I wonder if it is a store by store or card reader issue. I used Asda pay @ Pump in High Wycombe successsfully last Saturday. As @Jackcrwhitney says speaking to the in app support might help you find out why it was declined.

(Stephen Brinda) #170

Couple for me…Amazon UK and useless car insurance Go Skippy


Never had any issues with Amazon UK.

(Jolin) #172

Even this doesn’t make sense. As soon as you enter your card number, they know exactly what kind of card it is from the first part of the BIN. I’ve never understood why sites ask you to specify card type, it seems like pointless busy-work.

(Jack) #173

Probably to do with end user perception. “Oh gosh I hope they know it’s a debit card I don’t want to pay a fee” etc.

(If there's the wrong end of a stick, you'll find me holding it.) #174

I agree. It’s like, “We used to do it like this because we made a bit of extra from the fees, so we’ll continue doing it like this because we can’t be bothered to change it.”

(Kelvin Williams) #175

Had my first decline at Asda Andover yesterday, had to get cash to pay as Monzo was the only card with me. Transaction appears in app followed by reversal. Informed in app chat.

(Hugh Wells) #176

EasyJet issues have now been resolved! :raised_hands: :tada:

Flying with easyJet
Flying with easyJet
(Is Santa here yet?) #177

What exactly was the problem?

(Jack) #178

He told me on Saturday, they were still declining :confused: . I hope it’s not though :raised_hands: !
I’ll ask him if another memo went out since then :smile:


Can we find out what their actual reason for not accepting Monzo was?

( related to Monzo CEO, Investor in Monzo ) #180

lol good to know - I was on an easy jet flight last saturday when it was declined - the staff said they had had an email from head office saying they were not allowed to accept Monzo cards - on the return trip a week later the flight attendants looked at the Monzo card on the back to check that it had “debit” symbol on the silver stamp on the back and said it was fine because it had this and accepted it saying “oh thats Ok its only the prepaid we don’t accept” - I got out all my Monzo prepaid cards and showed them the “debit” stamp on the back , but pointed out all the prepaid had the account number on the front of the card bottom left - some education of easy jet attendants seems to be required :slight_smile:

(Peter Roberts) #181

Random question: what happens if someone tries to use a now defunct prepaid card on a flight? Could this cause offline transactions that monzo will not pay (this would be wirecards problem now right?) ?

(Hugh Wells) #182

Nothing. Prepaid cards do not support offline transactions.

Possibly; I don’t know the answer so I’ve asked :sweat_smile:

EDIT: EasyJet weren’t aware we’d moved away from issuing prepaid cards and they aren’t able to accept prepaid cards through their terminals :sweat:

Flying with easyJet
(Adam Kendrew) #183

A little off topic…but does anybody know what this stamp is actually called on the back? Is it MasterCard specific or do all ‘Debit’ cards carry it? I’m wanting a vector for a mockup I’m playing with and would rather not have to create one myself.