rdingwall
14 February 2018 21:08
226
Paragun:
I’ve just returned from New York. Only had one issue using my Monzo prepaid card and that was using the MTA self serve machines to try and buy an unlimited 7 day pass. I had to select ‘credit’ (not debit, an error message ‘you must select credit’ was displayed) and I did not enter a zip code when asked (I just pressed enter). It said ‘DECLINED invalid zip code’ and beeped. It didn’t print a ticket or a receipt so I tried again and same happened. Unfortunately for me it still charged me twice! I had to file a claim via the MTA website (make sure you record the machine number displayed on the front) and the amount of $66 was refunded a week later. I have since spoken to a colleague that the MTA machine DID work for him when he entered five zeros (00000) as the zip code.
Sorry for the inconvenience @Paragun ! We deployed a fix for MTA ticket machines back in December so you can now input any number to bypass the zip code check
Sorry didn’t see this thread earlier! We added a fix for New York MTA ticket machines on the current account just before Christmas: if the ticket machine requests you to enter a zip code for your Monzo current account debit card, you can input any number to proceed.
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