So I started another thread in chat and that one was picked up quickly (under 30 mins).
Still slight issue with my app but it’s no biggy. Explanation in image
Loved the prepaid card. Loved the current account preview also… but once they stopped the preview app working its turned into an awful experience. Re verification when I’ve already been through it / blocking my contactless payments on my prepaid card before I did the upgrade (and repeatedly failing to explain what was going on properly / making the preview app suddenly stop working / then leaving me with a blue screen minus text when I everntjally completed the upgrade and then failing responding to my chat requests for help (as yet still no reply). It’s all saying to me that Monzo is just turning into yet another non customer focused bank except worse because when the app doesn’t work you can’t do anything and you have to take to twitter to even get some kind of response!
I was an early adopter. Evangelized about Monzo to everyone. Handed out golden tickets. It’s turning out to be *ing useless and massive disapointment. Glad I didn’t win a place in the lottery to be investor.