Given thereās 10,000,000 customers and less than 100 people posting here regularly, itās quite a lot less than that!
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11mil now looking at the constant YouTube ads 
added to that, the demographics of the forum are even less representative.
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Hi all, on the watched words list as thatās been mentioned a lot in this thread. @AlanDoe and I will be actively refining this list (adding/removing words) as we gather more usage data. 
We recognise the initial list was a bit restrictive 
and weāve already made some adjustments to avoid stifling conversation. Our initial approach was cautious, but weāre now working to find the best balance. The primary goal is to foster a safe environment in the public forum for all ages, our code of conduct for members aims to maintain āpolite and respectfulā discourse.
Thanks for understanding as we continue to fine-tune! 
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Theyāre ignoring everything, not just account deletion.
Itās really disheartening to see them treat their most dedicated supporters this way, especially those who helped build such a great community.
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The Monzo responses in this thread really are coming across hollow and tone deaf when they donāt remotely reflect the sentiment of the unhappy posters here.
Being direct and addressing feedback head on is key for a community to function, and this thread is well below the bar on that and pretty disappointing compared to what Iāve seen of Monzo in the past.
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Everybody is leaving us @davidwalton
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But guys, we can say ā ā ā ā now!
ā¦ nevermind
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Not going to lie, I do not understand the outrageā¦ Removing DMs seemsā¦ odd, but it is their forum so fair enough. The word filtering is annoying (though tbh it has mostly been amusing to me seeing the workarounds), but they have said they are working on making the filter less restrictive.. Is there some other issue I am missing? I am not seeing anything worthy of ragequittingā¦
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OK, my first post on this matter here.
I have seen far too much negativity over the recent months, and outright unhelpful comments to genuine questions, so when I first saw the title of this thread, I was hopeful. Boy, was I disappointed.
As someone who has experience with moderating a forum and Discord server for a large gaming franchise, I know the importance of moderation, and context is a MASSIVE part of that. Outright banning certain words is fine, but only those that donāt really get used in context other than the hateful. Conversations should be organic and allow for banter without being disrespectful.
āEnforcingā 18+ here, while also outright banning anything remotely āadultā is a confusing move, itās either 18+ and itās treated like that and 18+ site (within boundries), or itās available to all who can get/manage a Monzo Bank account (16+). If you are wanting to enforce 18+ then hide all forum threads when logged out.
(I say āenforcingā loosely here as a mandatory drop-down without verification is just as useless as a chocolate teapot)
Removing DMs is also a strange choice. Surely itās down to individuals to control their settings, or block DMs from individuals. Iāve had lovely conversations via DM with a few people here, and that feature will be missed. How are we supposed to contact Monzo Staff/moderation team about things that are not thread related? Your customer service teams are not going to have a clue (as proven by some of the messages here).
Ultimately, I can see what you are trying to achieve with the change, but personally feel you have gone the wrong way about it. This forum has become stale, with very little engagement from Monzo staff. Even when product updates are posted, they threads are left to rot by Monzo staff. My recommendations would be:
- Invest more in actual human moderation of content.
- Maybe allow some trusted regulars to help moderate
- Improve engagement
- More sneak peeks or ācommunity exclusivesā like the neon cards
- Any Monzo staff who post about new/improved feature stick around for a hour or 2 every day for a week to answer questions
- Regular updates on ācoming soonā things (even if no update, even jumping on to say so is better than no update at all)
- Improve first use experience by having a āFAQā that is stickied, this could even just be a list of different threads (āWhen will I be paid because of bank holdayā jumps to mind)
Iām sure there are more things I could suggest.
I can understand why some people are completely jumping ship. For me, I have joined the Unofficial Community Discord so that I can keep up with the conversation there, but I will also be sticking around in the forums until itās last dying moment (which I believe will happen sooner rather than later at this rate).
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Very sad but I think youāre right.
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Yes Iād imagine it will be. The point I was poorly trying to make is that at the start this was likely moderately representative of the customer base, at least in some way.
Now itās a segment for sure but a super tiny one and likely not even one thatās worth using. Monzo has grown into a proper bank now, and therefore Iād expect it to collect insight around data as such.
And moreso, automate it via the app and website irseld.
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This place wonāt go anywhere. We all thought that during the lockdown week whenever that was, if they wanted it gone, it wouldnāt have come back.
There will be some changes to moderation. The overly-dramatic will have their accounts deleted and then everything will carry on exactly where it was.
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The cynical side of me, watching the leave-requests and the seemingly couldnāt-give-a-s**t cold responses from the mods, thinks this may be the intention.
The forum, in the early days, was built up around EVERYTHING in discussion, with Monzo in the centre. This has continued, but the Monzo part of it has reduced in relation to everything else. Heck, a number of regulars donāt even use Monzo or have a Monzo account anymore.
So whatās the benefit to Monzo now? Not much, with too much non-Monzo noise. So what would be the next natural step? Either close the forum or cull it, right back to basics. It hasnāt yet closedā¦
My mantra was, and still is: harmless humour, intelligent discussion and genuine help
And the forum in recent times didnāt align with that at all. Will it going forward? 
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I still, respectfully, donāt get the ire. People are acting like Monzo owes them something. Itās a business that gave us a free forum, and we got some benefit from getting first look at new things.
To think anymore about it than that, I donāt really understand.
Ive really enjoyed a number of conversations on here to date and I hope to continue to do so.
Itās sunny outside by the way 
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I personally will stay also due to the fact that this forum can be archived and still seen many years from now.
No (legit/tos compliant) way to archive discord. Not searchable on open internet.
Many interesting discussions of bank cards are to be had.
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Please donāt delete all posts. Having them up is really nice to look back on fourms threads and posts.
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Anyone can go and read the forum, itās on the open internet.
But due to new legal obligations, it kindof forces fourm owners to limit users to 18+