I would like to correct the capitalisation of my surname on my account. I’ve followed the instructions on the help page to my profile page but my surname is greyed out so I can’t amend this. Assume this is because it’s been verified against my ID. Is there a way this can be done please? Thanks so much
You’ll need to contact Monzo support through the in-app contact method. Touch the ‘?’ in the menu bar and type ‘Contact us’ in the box, that should find the right support article with a link to sending them a message.