I can see a payment I didn’t make today and it’s pending however I don’t recognise the payment at all. How do I stop this?
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Report it to Monzo immediately. It could be fraudulent.
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Or in short, freeze your card and do this:
- Tap the Help icon in the menu bar of your app
- Select the payment from the list of your recent payments
- Tap Report Fraud under ‘I don’t recognise this transaction’
Have you made any payments today? Or yesterday? Could it be a transaction you’ve made but don’t recognise the merchant?
If you scroll to the very bottom of the transaction sometimes that can be clearer than what Monzo represents on the front.
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It seems it’s an auto renewal for car insurance. I don’t even own the car anymore!,! Shouldn’t I have been given some notice?
You should have given the insurance company some notice that you don’t have the car any more, surely?
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Have you checked your email filters/spam folder? I don’t know which company you insured with, but I always get an email just over a month before my renewal giving me my new quote.
As you no longer have the car, I presume you cancelled the insurance earlier this year? So the other thing I would ask is, is this really a ‘pending’ payment or is it actually a ‘predicted’ payment?
I should have been clearer it was breakdown insurance, supposedly for t one year, and forgot about it when I sold the car.
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Ah, should be easily resolved by contacting the insurance company/broker you bought the insurance from and telling them you no longer wish to be a customer, then.
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